Pros
great products, great customers, great frontline employees.
Kontras
Terrible leadership. Gossip Factory at all staff levels. Because much of the leadership has been there, and only there, for decades, they have not been exposed to any diversity of business practices, therefore KTP is stuck in the business/thought processes of the 1980's and unwilling to evolve with the times. Because of their legacy and perfect location, they make money in spite of terrible leadership. In most other businesses, the leadership has earned their way to the top via solid skills and traits. In a family run business, ownership doesn't require leadership skills. You're born on third base but can act like you hit a triple.