Burn out central - run far away from Iterable - Customer Success bei Iterable: Mitarbeiterbewertung

1,0
16. Feb. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

There are some amazing people who work at this organization that care about their colleagues and customers. People Managers who have a long tenure truly live by the values that Iterable used to have. They have decent health benefits.

Kontras

Buckle up because this is going to be long. -They've had several restructurings over the last two years that have severally cut back on much needed staff. -They refuse to back fill positions from employees that have quit, and then they spread out the work amongst remaining team members while still piling on new customers. This has led to SEVERE burn out across the organization and it's causing constant stress for people who are customer facing. Little do they realize and acknowledge that continual stress is DETRIMENTAL to employees physical and mental wellness. - The "values first" mindset are literally empty words at this point. Upper management, the board, and executives do not care about the people who are driving this company forward. They've continually cut back on benefits, which directly corresponds to a pay cut. They've also changed how they pay their employees based on geo location. Even then, their "pay" can't even be classified as a livable wage for the bay area and NYC. - We used to have balance days where we had the first Friday of the month off. It was a great way to help provide balance with work and personal life. Right before Christmas, they removed this benefit for our company. It's quite despicable to see a CEO deliver this kind of news as people are gearing up to spend time with their families for the holidays. - There are constant changes to internal processes, which are basically impossible to stay on top of at this point. - Upper Management and Executives have continued to pile on more work to their employees, while making KPI's and bonus options almost impossible to achieve at this point. It's directly impacted our availability to get paid our bonuses, which means they're getting to keep more money that we should be earning. Mind you, this is all in the name of "going IPO." The list of negatives grows daily at this point. Do not work for this company if you value you physical and mental health. The way they are operating is not sustainable long term.

Mehr Bewertungen zu Iterable entdecken

5,0
23. März 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

- New CEO and leadership show early signs of moving faster and better decision makers - Remote friendly culture - Competitive pay

Kontras

- Average or below par team members get promotions all the time

3
avatar
Reaktion von Iterable
2mo
Thanks for taking the time to share your feedback! It’s great to hear that the shift in our leadership and the focus on moving faster is resonating with you. We are committed to building a culture of high performance and ensuring our promotion processes are fair and objective. Our new leadership expectations are a big part of that, designed to give us a shared standard for what "great" looks like at Iterable. I also appreciate your advice on staying close to our customers; that focus is exactly what we mean when we talk about our core value of "running as one." Thanks again for being part of the team and for your honest perspective. -Jim Bartolomea, CPCO
5,0
11. März 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Iterable is one of those rare companies where the culture isn't a slide in an all-hands deck. It's something you actually feel every single day. There's a genuine warmth between teams, a "we're figuring this out together" energy that never tips into chaos because the leadership knows how to hold the room. The exec team is sharp, transparent, and treats employees like adults . You get context on decisions, not just directives. What's stood out most is the tangible investment in people: career development conversations that actually happen, managers who advocate for their teams, and a consistent signal that your growth matters beyond your current role. For anyone who's been burned by companies that say the right things but don't follow through, Iterable is different.

Kontras

Growth at this stage of the company means priorities shift, and teams need to be comfortable with some ambiguity. Processes are still maturing in certain areas, which can occasionally slow execution. If you need a perfectly structured environment to do your best work, there's an adjustment period. But for the right person, that ambiguity is the opportunity.

2
avatar
Reaktion von Iterable
2mo
I really appreciate you sharing such a thoughtful perspective on what it’s like to lead here at Iterable. It’s great to hear that our focus on transparency and "treating employees like adults" is being felt. Providing the "why" behind our decisions is something the executive team takes very seriously. You hit on a key point regarding the trade-off between speed and structure; while we're working hard to mature our systems, I love the mindset that the current ambiguity is actually an opening for talented people to shape our future. We are fully committed to keeping our foot on the gas when it comes to investing in our people and protecting the cultural intentionality that sets us apart. -Jim Bartolomea, CPCO
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