Great benefits but outsourcing harms customer care - Service and Support Specialist bei Intuit: Mitarbeiterbewertung

3,0
13. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Kontras

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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5,0
1. Juli 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Great place to work and grow your career. When you take self initiative, the opportunity to grow is in abundance.

Kontras

There are no cons. If there is any gaps in expectations, you will have an opportunity to learn and grow.

2,0
17. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Used to be a good company. Good people from that era that haven’t left yet or been laid off. Free coffee from baristas featuring local roasteries

Kontras

Quite possibly one of the worse run companies. Last minute changes to appease the CEO, interlocks on interlocks with no one knowing who is leading and expecting finance to know everything, overly reliant on finance to make up for other teams’ lack, recent leadership and manager hires have been subpar and asking far too much of their employees. Everyone is burnt out. No more smiles. If the job market wasn’t a problem, I doubt many would still be there

2
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