Pros
All of my coworkers are lovely, smart people who deserve better than the job we have. You get to work from home, which is nice, and have some flexibility in deciding your own schedule. And there's benefits like medical. But that's about it for pros.
Kontras
Work is monotonous and mind-numbing. You're frequently shuttled from project to project and get no input on changes. You'll be exposed to "safety content", as it's called (hate speech, gore, NSFW including CSEM, etc.) even if you're not on a safety/moderation project. Mass layoffs earlier this year have everyone spooked and the management has done NOTHING to alleviate these fears, despite claiming they answered all questions. (They answered none of them!) Right after these mass layoffs, job offers paying less than our salary for part-time associates started popping up. Recently, even the pay for those has gone from $25 to $20 per hour. Just LOL. They're completely beholden to a big-ticket client with whims everyone *knows* are stupid and unreasonable (they're one of the 'always in the news' tech companies), but because they have a small client pool of large tech companies they can barely push back on any request. That's why you end up being constantly moved from project to project with no warning. Corporate also instituted a policy as of May this year that if you move states, you voluntarily resign. For a WFH job that has *no* in person requirements, this is ridiculous. It's a clear way to force people to quit for a company that's floundering. They've hitched their wagon entirely to the AI bubble, which is showing signs of bursting, and they're desperately looking for a way to survive, even if it means cutting people arbitrarily and switching to contractors. Just pathetic. You'll be micromanaged, not even allowed to step away from your computer for more than 8 minutes to go to the bathroom or make yourself food. Every single metric is tracked down to the .001 percentage, and you'd better hope you're hitting metrics. Once I missed hitting my 40 hours of billable time by *one minute* and my rating dropped to the lowest it could be for a week--like, are you out of your mind? Oh, also, they're constantly looking for people with master's degrees and above, but their pay is middling at best. Everyone here is here because the AI craze cannibalized their field (for now) and they had no other choice. You go through the entire process and then they don't even have you work on the thing you were hired for. I was hired for a non-English language, and not once did I actually work with any material that wasn't in English. I'm so glad I quit this ridiculous job. I could say so much more about it, but I don't want to violate my NDA. Only work here if you're content being underpaid, overworked, overmanaged, and constantly having the threat of mass layoffs hanging over your head. But hey--anything for that big tech money, right? :)