Pros
Mostly hard-working hourly people banded together
Kontras
Expectations regularly shift without clear communication, responsibilities will continue to grow without additional support or staffing, creating an unsustainable workload.
Communication gaps are common, with important updates not always shared and questions often going unanswered.
Operational standards are inconsistently enforced, making it difficult to maintain quality and efficiency. There also seemed to be an expectation of extended hours without the necessary resources, which contribute to burnout and declining morale. While team members consistently meet expectations, the lack of structure, transparency, and realistic planning make long-term success challenging and highlight the need for stronger leadership alignment and better support for hourly employees.