Pros
Education on tax preparation online that keeps you busy. The managers do not come in to work and bother the trained staff frequently. They call and harass everyone and you are lucky if they stay away.
Kontras
The reality is the tax preparers are trained in tax and have a higher education level due to training than the managers, The managers are young and immature and do not manage in any kind of predictable way. Possibly everyone in the retail branch is making minimum wage so expectations on a company of mature and thoughtful leaders is not what you are getting at all. This is a churn and burn type of sweatshop with the young untrained managers calling the shots. Anyone with a brain should stay away or get in and get out. And they are predators of the poor. Do your clients and your self a favor and move on to better company with better morals and ethics. This company has none.