Pros
On paper, the pay is alright. There are real opportunities for career advancement. Salary pay guarantees steady paycheck January-May.
Kontras
Training and support from leadership was wanting. Instead of coaching conversations, they basically tell you "get good" and ignore your calls. They make it extremely clear that the Tax Pros are the only ones that matter. Your job is to wrangle them and get them to force additional products on their clients. Job is seasonal, and in the pre-season your compensation is roughly half of your salaried role. Do you like having any days off? Forget it. You will know zero peace between January and May. $1200 per week is good money, unless you have to work 7+ hours every single day of the week to get it. There are no weekends. There are no scheduled days off. There is no support from upper management. You are constantly on-call, but not compensated for it in any way. The high rate of turnover for receptionists guarantees at least 3-5 calls every day to your personal phone. Just got done working your fifth 10-hour shift in a row to fix office problems that your manager neglected to mention for the past 3 months? Well, the document scanner failed to load half of the client files. Looks like you're dumpster diving in the secure shred bin. Have fun!