Pros
Yearly certification courses only $35 for unlimited learning Reimbursement for: -Mileage when working at different offices -Fees for certifying to prepare other state tax returns -Fees to become an enrolled agent -PTIN registration/Recertify as an enrolled agent
Kontras
Yearly bonus structure includes subtracting wages already paid which means that you need to be completing 1 return for every 2 hours worked just to break even and still not receive a bonus. Program used in office to complete tax returns is complicated and has issues that aren't made known to the preparers in a timely manner Thanks to new program that doesn't work 50% of the time, you can expect to have 25% of your returns stolen by a co-worker. Having to close alone Not being allowed to work from home even when you've been given the credentials to be able to Lack of communication/Bad communication skills from middle management Micromanaging from Regional and District Managers who haven't even stepped foot in your office in 3 years Don't ever expect a lunch unless it's mandatory in your state - even if there is a stipulation in your state (IE you are to receive 1 15 minute paid and 1 30 minute unpaid lunch for every 6 hours scheduled) Being harassed MULTIPLE TIMES DAILY by clients wanting their refund - I have had at least 2 clients per tax season who were mentally unbalanced that would come in to the office and call every day, causing anxiety for the entire office - our office leadership did nothing to stop it Others continually getting credit for things I have been solely responsible for