Pros
- Work from home - Decent discount on -some- stuff at Best Buy - Good general benefits
Kontras
- Direct supervisors/team leaders are not in your corner, have a tendency to throw people under the bus and use "dangle the carrot" tricks (including promotions) to try and squeeze every ounce out of you. - Management/ "The Commander" has lost all touch with the reality of being a client-facing Agent & Runs the department through intimidation tactics and fear (threats of writeups for minor things for example) - The amount of work you're expected to do keeps going up, the time you have to do it keeps going down, and the tools you're expected to use never get better. - Your body will deteriorate if you don't make an extra effort to take care of yourself. Both body and mind. - The scheduling is awful. Your shifts bounce all over during the course of a week (unless your supervisor is the one making the schedules - favoritism). Nobody is given a consistent, regular, same-hours-every-day shift because of backwards reasoning. - Clients can all but trample you and you can't do anything about it unless they become "abusive" (direct slurs/profanities) - Morale is extremely low.