Customer Service Review - Member Service Representative bei Firstsource Solutions: Mitarbeiterbewertung

1,0
4. Apr. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Overtime was offered and there is benefits when you start.

Kontras

They are working for as a third party so therefore you don't know which company rules and policies to follow.

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Reaktion von Firstsource Solutions
4y
Thank you for your comments. As a business process outsourcing company we work with a number of clients to provide customer contact centre support. At recruitment stage, you will have been advised which client account you would be aligned to, and through your induction you will have been onboarded as a Firstsource employee, and trained on the processes of the relevant client. I’m glad you enjoyed the perks and benefits we provide. Alongside your base salary we offer a pension, healthcare cash back plan, employee assistance scheme, and access to may perks and discounts; we also offer incentive schemes too. I hope you took advantage of these whilst you were with us and wish you all the very best for the future.

Mehr Bewertungen zu Firstsource Solutions entdecken

5,0
4. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Great team support from everyone

Kontras

Not much pto and policy change

3,0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Kontras

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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