Pros
Really comfortable chat center job with a strong bond to your team and supervisors. We were to handle two customer calls at once, making sure we had a good handle time along with solid metrics. Team Leads gave coachings, and made it very personable and genuine to help you succeed, rather than berating you over mistakes. Very tight community, and it was easy to get along with most people there. Overall, a comfortable job that I'll miss.
Kontras
15 minute breaks twice a day, with a half hour lunch makes it impossible to get food in a timely manner off site. Surveys, while being valuable to the client Verizon, easily got you fired had you been slightly below the expectation. Point system for attendance, with 11 points (one day off was a point, half the day off was half a point, being late was a quarter point) to last 12 months of employment before they had reset. Very low pay/benefits for the workload we had been given.