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      Figure

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      Bewertungen für Figure

      A Fairly Nice Call Center w/a Start-Up Type of Atmosphere - Customer Service Associate bei Figure: Mitarbeiterbewertung

      3,0
      24. Juli 2025
      Customer service associate
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      - Lots of snacks, drinks, games and comfy seats in the breakroom. - Outside balcony to eat lunch and decompress. - Most of the people are nice and helpful. - Employer-paid insurance that provides pretty good coverage. - Parking stipend. - A couple of parking garages for paid parking. - Employer-paid notary training. - Lots of overtime. - Free gym in the building. - A fair amount of PTO is provided. - Casual dress code.

      Kontras

      - They used to have healthy snacks, but now it's 90% junk food. - Training seemed thorough until new products were introduced, and then there were mostly crash courses. - Lots of attrition due to the amount of work vs. pay. - Shift bids. - There is virtually no downtime. - There does not appear to be a clear path, training or feedback to foster growth. - Not a lot of diversity and there are no Employee Resource Groups. - Metric-driven atmosphere that does not appear to focus on the strengths of the employee. - Not a lot of feedback on how to improve when mistakes are reported by Quality Assurance. - Hard to find parking in downtown Reno. - Processes and procedures change rapidly and there is not a lot of time to read the changes that are posted due to the volume.

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      Reaktion von Figure
      8mo
      Thank you for taking the time to share your review. We’re glad to hear that you appreciate the office perks as well as your colleagues. We also appreciate your constructive feedback around training, career development, feedback loops, and processes. These are all areas we are actively working to improve, especially as we continue to grow and evolve as a company. Building a workplace where all employees feel represented and supported is important to us, and feedback like yours helps guide our efforts. Thank you again for your perspective and for contributing to the ongoing conversation about how we can make Figure an even better place to work.

      Mehr Bewertungen zu Figure entdecken

      5,0
      20. Apr. 2026
      Mitarbeiter (anonym)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Great environment and Pay benefits

      Kontras

      Trainers are only available 1-2hours so you can’t really learn

      1,0
      10. Apr. 2026
      Mitarbeiter (anonym)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Free health insurance, the option to work from home, pay was good.

      Kontras

      They hire and fire at will. They have no real training program. They throw all this stuff at you and advise to take notes, then they tell you that you have 3 assessments to take. They tell you that you cant look at any of the documents or tools that they provided to you to do the job. How they expect you to know all that is impossible. Then they let you to believe that you passed and put you on the floor doing the job. Two days later they call you after you go home, to say oh you didnt pass training.. You didnt get the score of 85. Did not matter that I was doing the job and getting high QA scores. and they dont let you repeat training, they just fire you. You are just a number to them and not a human being.

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