Pros
The great people I had the pleasure of working with for many years
Kontras
I see a lot of comments about work/life balance, which is most likely people working in corporate. Well here is how it is in the trenches. This is the worst company I have ever worked for in my whole career. After the merger, ESRX introduced us to their form of management. It is modeled after the car company Toyota and called Kaizen. This company thinks production is production whether you are resolving a DUR issue with maybe 15 different interactions and several different doctors, or screwing in lug nuts. Every job has a SWI (SOP) about how to do each part of it and it is broken down to seconds. You have so many seconds to do each task whether it be a simple edit to resolve or one with multiple issues that requires research. Every time there is a new or updated SWI, it is sent to you via email, but you are not allowed to read it while you are in production. Each job classification has a "Kaizen board" in their section with your employee number and the previous days' production. You are either red, yellow or green (threshold, target, stretch). There are even red, yellow and green stoplights in each department-just like on the assembly line! There are other items on the board about how to improve things, which boils down to how can we make you work faster. The company is constantly raising the goal. If you do not reach the goal, you are put in the disciplinary process! They use some other euphemism, but it is disciplinary. Every 2 weeks, you meet with your supervisor, and if you haven't improved your rate, you proceed to the next step of discipline up to and including dismissal. Under- goal rates are considered bad behavior. So to be a good employee, you have to work faster than what your normal comfort zone is. This causes people to ignore things they would otherwise question which greatly increases your possibility of making a life threatening error. This is no longer a Pharmacy-it has been transformed into a factory. That is why this job is so stressful. It's no wonder Toyota had to put fences around upper story windows to keep employees from jumping out of them.