Pros
Nice office, nice teammates and team lead. Wonderful people team, nice team building events. CSM team is wonderful (so underpaid for what they do).
Kontras
Unachievable targets, no support from the 'captains' (founders). Whenever the captains come to visit the office, everyone just pretends to work. Partnerships is a joke. The company allocates so much spend into this team and to be honest, no one knows what they actually do. They work half days. Upper management/captains are being pushed by their investors to meet promises they made (targets) that are not realistic and they actually will never be able to meet. Sporadic and frequent layoffs with terrible packages. Outsourcing support and now onboarding to Mexico is an absolute disaster. How can we promise premium quality when we are about to lose our entire onboarding team? No thought went into this and the person headlining this has zero onboarding experience. Look at how it's going in Europe. The product team is supposed to do the heavy lifting with releases that never work. Sales, onboarding, finance and CSM are the brunt of this to keep pushing broken or non-existent product features. Incredibly low pay. They claim to be 'industry standard' yet average salaries for sales, implementation, onboarding and CSM are laughable. Some of my key peers have already left or have been laid off, sad to think that there will be a lot more going soon leaving a serious gap in business.