Save Yourself the Stress - Customer Success Manager(CSM) bei DearDoc: Mitarbeiterbewertung

1,0
3. Sept. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

- it's a SAAS company, you work remote - unlimited PTO - no micro managing

Kontras

- the company has no clear direction - "onboarding" has nothing to do with the role - you are made to believe that having a BOB of 250+ accounts is normal - zero professionalism - it's clear the CEO is just looking to sell this company - absolutely no diversity -I witnessed a manager, director, VP, and 4 colleagues are leave within my first 3-6 months. Only 1 left for a new position - sales lie to customer, the CEO knows about it and it's still going on - you know it's a bad company when you're told to CYA, but they preach a "team culture " - this is the first time I have personally and professionally outgrown a company - there's no room for growth at this company, after 18 months of being there no conversation about a raise or anything -the "Ai Chat" is not really Ai - sales are closing accounts that shouldn't be using our products, and CSM are left to deal with it

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Reaktion von DearDoc
2y
We appreciate your feedback and understand your concerns. We take your comments seriously, as they help us identify areas for improvement. At DearDoc, we are continuously working to enhance our company culture, leadership, and communication. We regret that your experience did not meet your expectations, and we are committed to addressing the issues you've raised. Thank you for sharing your thoughts, and we wish you success in your future endeavors.

Mehr Bewertungen zu DearDoc entdecken

5,0
1. Apr. 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company that is growing very quickly. Amazing place to grow your career and make great money if you work hard!

Kontras

none great spot to be at!

1
2,0
30. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

You get a glimpse of the startup world. It might feel eye opening at first if you have never experience it before.

Kontras

- The workload is absurdly heavy. - Decisions are pushed through without any discussion. - It creates constant disorder, severe conflict, and relentless exhaustion. - You are suddenly forced to carry the work of three people because leadership decided change was necessary. - There is little effort to build a structure that actually keeps clients. - It is already hurting results and will keep doing so long term if nothing changes. - As an employee, you push yourself to stay and keep clients satisfied. - Eventually, the workload outweighs the pay. - That is the point walk away. - That is exactly what I did.

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