Severely understaffed and overworked - Patient Support Specialist bei Concentra: Mitarbeiterbewertung

1,0
12. Juli 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

My pay was good and the benefits were good as well.

Kontras

After working there for 5 months, I definitely do not recommend working there. The girl who I was replaced by warned me that things are not how I expect for it to be and to give it a few months to see for myself.....she was absolutely right. I have witnessed some remarks my colleagues made towards minorty patients that came off rude and prejudice. The workload was far too overwhelming and there were times when I was the only person working the front desk with a overcrowded lobby of patients and my boss would just stay in her office and sometimes close her office door. I could hear chatting and conversations in the back pharmacy not work related while I'm struggling to find help. The only time they would reached out to me was if I made any errors or mistakes on tasks and patient records, but not when I genuinely need assistance. There was also times where my boss would call me into her office every 2 mins while I'm in the middle of checking in a patient, throwing my work productivity off. Also a few of my coworkers were rude and would make shady remarks that comes off a bit insulting towards me but I kept my cool and just ignored it. Lastly they gave me really crappy work hours. I think they should have people rotate with closing hours. I found out that I was the only one who had a closing shift and everyone got to leave work early. There were times when I stayed an hour and a half past my actual shift and I'm a full-time student so I lose sleep having to stay up and study and I would come to work extremely tired. My boss would refuse to approve me a day off or even work half a day while my other coworkers got to take a day off here and there with no problems. I ended up having to call off. I have a family to raise myself and it was really becoming too much not being able to see my child when I get home because they're sleep when I come home and gone to school or camp when I wake up. And HR is only there for the sake of the company and not for the sake of their employees so my request asking for a transfer to a different location with better work hours for me was completely ignored, which led to me quitting. Concentra doesn't care about their employees.

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5,0
26. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great benefits. PTO coverage is great.

Kontras

None that I can think of.

1,0
8. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I enjoyed the technical challenges working with extremely passionate and talented people. The benefits and compensation are competitive, and I had so much to offer given a little more time.

Kontras

Unfortunately, it is a revolving door. Management is vastly unqualified and by title only. They had no on-boarding process and communication was extremely poor or lacking altogether. They are fire happy and terminate people like nothing without regard for tenure which almost seems deliberate. Several very experienced and tenured people were terminated the week before I was. One of which had moved to another team which created the vacancy for my position.

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