Pros
the only pro working is learning about FMLA process and STD and even the training is rushed so really I take it back no pros.
Kontras
Terrible pay , constant burn out on phones , unrealistic expectations of production being at 95% , CEs mess up claims daily , theres this unorganized zoom expert chat giving contradictory and incorrect info yet agents who actually are front line have to deal with the consequence , there's this one team lead who I won't name but if you ever get on their team may god be with you . idk even know how she got to be a lead every-time you ask them a question you're better off getting the correct answer from a peer which usually what happens and they play it off as if they "forget to respond " which is concerning. This job benefits are high not even good not mention you have to reside in IL to even use one of the plans . All in all this company doesn't care about its clients , or employees that's why the retention rate is so high for both . I truly hope they get a rude awakening bc they need to tighten up . Even the clients don't want to deal with them .