Pros
The pay is good for the responsibility undertaken. As long as you know what you are getting yourself into, scheduling is somewhat static Decent amount of paid time off (as long as you schedule it in advance)
Kontras
Metrics are ridiculous. Employee's are punished for downtime or when work is slow. Performance is graded on "luck factors." If you get lucky, and get a string of work to do that requires no effort to complete, you are rewarded. If you happen to get stuck with 1 task that was miscategorized, you are still required to complete it, no matter how long it will take. If it takes longer than the "lucky good ones" you are penalized for it. Advancement is primarily based on who know and who's rear end you are willing to kiss. There is almost no career advancement anymore. Turnover has been very high recently, because the company does not seem to have a set direction Departments do not communicate properly with each other, and often times, one department will speak incorrectly for another, causing a rift between the departments, and unnecessary hassle for the customer. Management no longer listens to employees. Their hands are tied, and they never used to be. Employee's are also constantly promised new programs, features, or tools to make their jobs easier and more efficient. This lie has been going on for at least 5 years now.