20. Apr. 2019
Mitarbeiter (anonym)
Reaktion von Benson
7yThank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment for our associates. I’m glad to hear you enjoy some of the perks of the office but am disappointed to hear about your overall experience. I would like to address a few of the concerns you mentioned:
• While we do encourage an open and collaborative culture, we do not endorse “daily gossip” and address any concerns as they arise, as should the participants and their department leadership. If you were still with us, I’d encourage you to report these opportunities when they are actionable so we can make positive adjustments in real time.
• We want all associates to have the tools, resources and support to execute on their responsibilities while minimizing controllable overtime. As does any profit-generating organization, you are correct that we do pay attention to overtime and have no issues for valid causes. Our organization does support hourly and salary employees that vary on role and responsibility.
• You are also correct that we are proud of our office design and the employee perks, but certainly invest in and advertise many other areas of the business, which we share with all associates at quarterly town halls and various internal communications. We are thrilled to have invested over $3 million dollars in state-of the-art equipment and technology, as one example. We also recently invested another $500,000.00 across 11 new systems, technologies and equipment to make everyone’s jobs easier and more efficient. As I mentioned in our last two company meetings, I personally want to do a better job to ensure all company updates are more effective at all levels of the organization.
• Our management team is working hard to add new career pathing opportunities and continued education/training, as well as strengthening our internal communications around these topics.
• I am proud of the expertise, leadership and bench strength of all Benson executives and the business we have all built together. You are correct that some roles require a specialty degree, like a graphic designer. Project coordinators interfacing with clients require a bachelor’s degree in business, management or similar degree preferred…or equivalent work experience. The same applies to all positions at all levels, including members of our leadership team some with over 25 years of experience in their field. We believe these standards help us to offer world-class service to our clients.
I have an open-door policy and would like to extend an invitation to meet with you privately to discuss your concerns. As the founder and CEO, it’s my goal to provide a fun, challenging and rewarding work atmosphere. Please email me or call to review further. Thank you again for your feedback.
Sincerely,
Brian Benson
CEO and Founder
Email- brian@yourbenson.com
678-771-8808