Pretty standard questions for a customer service job. They ask about your past experience with solving problems with customers and how you deescalated a situation with a unsatisfied customer. If you already worked a retail job before this, you pretty much have all the answers to their questions.

Interview over the phone which included a lot of questions. Salary was given over the phone. Scheduled a start day for orientation. Pretty simple process. I was surprised by how smoothly things went.