parcelLab strengthens UK footprint with opening of London office Following major success in Germany, post-purchase solution parcelLab is expanding into the UK to enable retailers and other companies selling over the internet to deliver the best possible after-sales customer experience and maximise the marketing potential of this part of the customer journey. Having launched in 2014, the Munich-based business currently serves almost a third of Germany's largest online retailers, and has now opened an office in London to strengthen its footprint in the market. The announcement coincides with high demand from existing German retailers expanding to the UK and parcelLab having secured trials with two of the UK's leading pure play e-tailers in fashion and interiors.