IT support - Internship

About this Opportunity:

We are looking for a student “IT-Supporter” for a minimum of 2 months (full-time internship) to help with 1st and 2nd level onside support for our internal customers. You will work in a team environment and be helping out to ensure that our complete IT landscape is functional, secure and tuned for high availability. In addition, this individual will work on special projects as

needed.
What you will do:

• Support in delivering onsite IT-Support end-user support for PCs, mobiles and printers such as installations, repairs, moves, changes for hard- and software
• Contribute in analyzing Errors in a customer-specific IT environment
• Participate in providing solution of requests and demands based on electronic ticket-system
• Helping in troubleshooting and solve problems through Trouble-Ticket-System (Remedy)
• Supporting local moves and hardware-rollouts, as well as carry on customer-specific applications and mobile solutions (IOS, Android)
• Contribute in preparing documentation, time reporting

What you will bring:

• Experience in Onsite support
• Experience with Windows10, Office 365 and other Microsoft Products as well as direct customer contact
• Experience with IOS and Android
• Good English and German skills, any additional language will be an asset
• Highly Customer and service-oriented with a consultative way of working
• Open-minded, willing to communicate and go the extra mile

We Offer:

• An international working environment with cooperative teams
• Good learning and personal development opportunities within Ericsson Corporation
• Flexible work hours

Art der Stelle: Vollzeit

Arbeitszeiten:

• 8-Stunden-Schicht
• Montag bis Freitag

Ausbildung:

• Bachelor (Wünschenswert)

Berufserfahrung:

• IT: 1 Jahr (Wünschenswert)
• Support: 1 Jahr (Wünschenswert)