Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are now taking our mobile offering global! To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent. We are looking for individuals to join our team in Germany across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

As a Senior Process Improvement Specialist, you will be responsible for refining organizational processes. A Senior Process Improvement Specialist will coordinate with and mentor other specialists to continue to improve on existing and future processes.

Tasks

• Performing end-to-end process improvement activities and getting it approved by the relevant stakeholders;
• Defining KPIs which will be used to determine the viability of process improvement capabilities;
• Work closely with process owners to conduct maturity and adoption audits as per established frameworks to understand the current gaps within the process;
• Collecting change requests related to process design from department heads and enacting those changes along with the process design team;
• Finalizing project reports and other documents;
• Leading process improvement sessions with stakeholders, sharing insight gathered from scrutiny of existing processes;
• Supervising process flows and documentation along with supporting the development and maintenance of logs for process changes;
• Promoting process adoption initiatives along with monitoring key KPIs to reflect progress;
• Ensuring that processes are optimized, effective and meet customer requirements while supporting and sustaining organizational development and growth;
• Fostering a culture of continuous process improvement and sharing those values with others Junior associates through mentorship;
• Acting as liaison for escalation between internal and external partners.

Requirements

• 3-5 years’ experience in Business Administration, Operations or Management preferably with either a telecom operator or an ICT/Product company;
• 6+ years in continuous process improvement and implementation utilizing the six sigma values for continuous improvement preferably with either a telecom operator or an ICT/Product company;
• Exposure to various domains within a telecom operator (procurement, finance, product management, service desk, engineering etc.) and understanding of their inter-dependencies is highly preferred;
• Six Sigma Yellow Belt Course certification or other equivalent training;
• Proven experience in operation management in process design, development and audit (including maturity assessment, adoption assessments, gap identification etc.);
• Self-motivated, detail-oriented, and committed to quality;
• Strong organization skills and demonstrated ability to manage multiple, often conflicting priorities to successful completion;
• Always operates with the highest levels of honesty, integrity and fidelity, acting in the best interest of the business;
• Strong capability for up-skilling and re-skilling, with a curious mind and desire to constantly learn and grow;
• Proven leadership skills, with experience in guiding team members to achieve objectives;
• Technical writing skills;
• Experience with using such tools as Excel and Visio to produce workflows;
• Ability to operate as a team player, with a flexible and positive attitude;
• Strong analytical and problem-solving skills;
• Ability to work under pressure;
• A self-starter able to work independently but comfortable and effective working in a team environment.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree (at least 4 yrs.) in Business Administration, Operations or Management or any equivalent degree/experiences;
• Any certification or diploma in the field of Robotic Process Automation (RPA) will be an added advantage.
• Six Sigma Green/Yellow Belt Course certification or other equivalent training;
• Certification in TM Forum Business Process Frameworx (eTOM) would be an added advantage;
• Ability to communicate written and verbally in English/German.

Benefits

• Motivated colleagues, an international team and Start-up environment
• 30 days of annual leave
• Modern workplaces, cool office space as well as high-quality equipment
• Excellent prospects due to strong growth, fair pay, bonus opportunities
• …and much more

Are you excited by the opportunity to help build a brand in Germany? We are looking forward to your application!

RAKUTEN SHUGI PRINCIPLES

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.