Location:

Rockville,MD,US

Remote Work:

Hybrid

Job Number:

R0180936

Help Desk Support Specialist

Key Role:

Provide support to users for software problems. Take calls from users, diagnose problems, and recommend and implement solutions. Leverage basic principles, theories, and concepts for job assignments. Exhibit technical and operational proficiency in solving problems of moderate complexity. Contribute to the completion of projects and programs. Interface with internal and external customers.

Basic Qualifications:

• 1+ years of experience with customer or technical support
Experience with custom off the shelf (COTS) tools, including
• Point, Content Server, or Documentum
• Knowledge of Business Process Management (BPM) tools and their purpose
• Ability to work independently on projects and multi-task in a fast-paced environment
• Ability to obtain a security clearance
• HS diploma or GED

Additional Qualifications:

• Possession of excellent client service skills
• Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,100.00 to $119,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.