Facilities Operations Manager | Berlin

About Us

WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.

About the Opportunity

Our Building Operations team is an integral part of our business with the mission to enable our members to create their life’s work.

As a Facilities Operations Manager based in Berlin you’ll be responsible and accountable for the ownership and management of operational standards and KPIs in your allocated portfolio in Germany. You will have a proactive approach to Operational Standards, Safety, Communication and Cost Management. Additionally, support the Operational opening, safety and project management of new buildings/openings.

In this role, you’ll have responsibilities for the following:

Vendor Management

• Take full ownership for the management and execution of the soft and hard services reactive tickets issued for each building in your portfolio.
• To ensure the reactive tickets are managed within the allocated Service Level Agreements specified
• To review and manage the PPM process, ensuring all legal compliance is being achieved, and the document management policy is adhered to.
• Ensure all works carried out are completed in a safe and controlled manner adhering with legislation.
• Support the Facilities Contract Manager with the management of the service contractors and agreed SLAs.
• Community Support & Communication
• Support the Community Management Team with management of the support teams 3rd party vendors (cleaners etc), help monitor the building standards and ensure there is a continuous feedback process to drive Operational standards and vendor structure.

Finance

• Ensure budgets for small works are closely managed and each project is delivered in line with the assigned project and time scales.
• Work closely with the Facilities Director to ensure accurate budgeting and forecasting of the Capital Projects Budgets.
• Closely manage and control the Divisional Opex budgets (Monthly – Quarterly and Annually).

Project Management – Policy Implementation & Quality Assurance

• Ensure all small works and projects are completed in a safe and controlled manner.
• Provide continuous feedback on best practice and safe working systems

• Review Operational procedures and ensure the teams are working as efficiently as possible.
• Where required support with the creation and roll out of new initiatives and projects

About You

We’d love to hear from you if you:

• Ideally have 4/5 years experience managing technical contractors/support functions and outsourced vendors.
• Must be fluent in German and speak a good level of English
• Experience managing Safety, a qualification would be ideal but not necessary.
• Have a proven track record of budget forecasting, management and real-time cost tracking/control.
• Have experience of Leadership within a busy fast paced environment, ensuring you can not only support your team but also ensure the business needs are met.
• Exposure to project management covering Operational projects along with Small works and Refurbishment projects.
• An understanding of local safety legislation and compliance law
• Experience managing outsourced contractors covering the following operational tasks;

o Cleaning

o Preventative Maintenance

o Safety compliance (fire alarms, water hygiene, lifts, fire

extinguishers, F&B etc).

o Small works & projects

o Food & Beverage vendors

• Experience in scaling solutions in a time pressured environment as well as setting a strategy and vision upon which to enrol a geographically diverse multi site team is a plus
• Strong communication, organisation and project management skills
• Strong background of successful people and commercial negotiations, complex and sensitive conflict resolution and impactful influencing skills, internal and external, which demonstrate strong positive and commercial business and people impact in multiple organisations and territories.
• Like challenges, and embraces change in a fast-paced environment.
• Love building meaningful connections and have passion for entrepreneurial communities.

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.