Account Manager

Frankfurt, hybrid

Germany

About us:

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.

Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

Overview of the role

As Toluna enters its next phase of exciting growth we are looking for a dynamic and intelligent person to support the sales drive in this next chapter. The successful candidate will work with a number of account owners and support them in the growth of existing and winning of new clients. Toluna works with a world class client base and this is a great opportunity to gain experience of working with some of the world’s leading brands to support them in how they gather and use consumer insights.

Responsibilities:

• Provide commercial support for a company key strategic client
• Build good customer relationships, offering contributions that add value to their business.
• Understand the briefing of projects and match it with best solution Toluna can offer.
• Create and evaluate the feasibility of projects as well as create bids (quotations).
• Send proposals/quotations to all client’s users.
• Track quotations and convert them into projects.
• Track project billing.
• Provide demonstrations of our Digital Platform to customers/potential customers.
• Prioritize interaction with other important internal departments, including pre-sales, research, and delivery, to ensure customer satisfaction.
• Ensure that an accurate set of KPIs is reported and fulfilled to direct sales activities
• Develop and maintain a deep knowledge of the company's products and solutions
• Maintain knowledge of competitors' products to determine the characteristics benefits and deficiencies of the products as well as market success

Required experience:

• 3+ years of experience in market research (in a sales customer support role)
• Proficiency in Microsoft Excel and PowerPoint
• Proficiency in advanced CRM tool applications, such as Salesforce.com
• Business level of English and native German level.

About You:

• Ability to thrive in a fast-paced environment with the need to effectively prioritize tasks to react in time to customer demands
• Excellent communicator, including questioning, written and oral skills, who is able to articulate the Toluna value proposition
• Ability to work independently and in a team working on multiple projects and activities simultaneously
• High levels of attention to detail with a structured approach to account management
• In-depth knowledge of panel;
• Success-oriented with the ability to be flexible and self-motivated
• Excellent interpersonal and interdepartmental skills
• Positive attitude with a solution-based approach
• Charismatic and entrepreneurial approach to relationship building internally and externally
• Success-driven with the ability to be flexible and self-motivated
• Positive attitude with a solutions-based approach
• Growth mindset to continuously develop skills and knowledge including participating in Toluna training as required

What we offer:

At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team. We are proud of our staff members and we offer competitive salaries, a wide range of benefits and the chance to progress your career within a truly global organization.

Work in line with the Toluna Employee Values

Integrity & respect - We treat our colleagues, clients and partners how we want to be treated.

Success in unity - We deliver results by working as a team with common goals.

Smart decisions in action - We implement plans without delay and stay nimble to change on demand.

Make it simple - We simplify complexity, making the complex easy to understand.

Be bold - We welcome big and small ideas that challenge and inspire us to change.

Delight customers - We work tirelessly to exceed expectations, turning satisfaction into delight.

Reward great work - We believe performance is the reason for advancement. Do good work and good things come.

Join our global team. We welcome big thinking and reward great work.