Fragen im Bewerbungsgespräch: Technical support engineer |

Fragen im Vorstellungsgespräch: Technical support engineer


Fragen aus Vorstellungsgesprächen für technical support engineer, von Bewerbern geteilt

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Questions around ITIL processes, best practices, monitoring tools/setup , approach towards corrective & preventive steps based on real use cases.

From an interesting 'wordless' presentation in which I had to describe myself using visual aids and spoken presentation, I was asked some technical questions and tested through a call simulation. Questions were clear and the approach was patient and understanding. Overall a really smooth and nice experience.

Tell me an experience where your customer was not satisfied or didnt deliver to him the service or the product he expected.

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