Fragen aus Vorstellungsgesprächen für Customer services representative, von Bewerbern geteilt
A couple of easy tests. You get an example of a chat between an employee and a customer and have to suggest improvements. You also have a role play when a team lead "calls" you as a customer. The woman from HR asked typical questions like strengths and weaknesses and where do you see yourself in 5 years
there were no unexpected questions. they asked about my work experience and had some easy questions on the company and the branch. there was one little task to solve: they explained a situation with an unsatisfied customer and I had to answer what I would do.