Fragen im Bewerbungsgespräch: Customer Service Representative |

Fragen im Vorstellungsgespräch: Customer Service Representative


Fragen aus Vorstellungsgesprächen für Customer service representative, von Bewerbern geteilt

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The asked very few personal questions. They wanted to know if I would be okay with the work.

A couple of easy tests. You get an example of a chat between an employee and a customer and have to suggest improvements. You also have a role play when a team lead "calls" you as a customer. The woman from HR asked typical questions like strengths and weaknesses and where do you see yourself in 5 years

The basics: strengths, weaknesses, skills, previous experience, languages spoken, etc.

there were no unexpected questions. they asked about my work experience and had some easy questions on the company and the branch. there was one little task to solve: they explained a situation with an unsatisfied customer and I had to answer what I would do.

I was trying to ask general questions about the position but they did not answer at all.

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