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Fragen im Vorstellungsgespräch: Customer Service


Fragen aus Vorstellungsgesprächen für Customer service, von Bewerbern geteilt

Top Vorstellungsgespräch-Fragen

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How would you solve the problem when a skirt has been damaged and it needs to be repaired or replaced within 2 days.

1 Antwort

Describe a situation where you helped an agent to perform better (Improvement Plan)

What to do with a CS agent who needs to move to another lead and they start to underperfom?

Provide past examples of having to deal with an employee's under performance or career development

1 Antwort

Customer reports overbooking, what do you do?

1 Antwort

How would you handle if you had to terminate an employee popular amongst his/her colleagues?

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