Fragen aus Vorstellungsgesprächen für Customer service executive, von Bewerbern geteilt
If a customer calls you and starts to be rude with you, how you react? what do you answer?
In any case always be kind, don't freak out and try to make the customer change idea about the company, may be giving him a little refund.
I will keep my self control and I will try to make the customer to understand that everything have a solution