Fragen im Vorstellungsgespräch bei Chase: What do you consider the thre... | Glassdoor.de

Frage im Vorstellungsgespräch

Customer Service Representative-Vorstellungsgespräch San Antonio, TX (Vereinigte Staaten von Amerika)

What do you consider the three most important things in

  offering good customer service?
Antwort

Antwort im Vorstellungsgespräch

1 Antwort

1

I replied: As a CSR, I understand to the caller I am the Company, and how I handle the call is how the Company will be perceived. Begin with empathy, understanding that their concern was pressing enough for them to take time out of their day to call. Actively listen to that concern, and communicate my understanding. Take ownership of that call by clearly explaining any policies, procedures, or steps involved, and by following through on that commitment.

Bewerber im Vorstellungsgespräch am 22.10.2017

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