Fragen in Vorstellungsgesprächen bei UnitedHealth Group für Provider Phone Representative | Glassdoor.de

Fragen in Vorstellungsgesprächen bei UnitedHealth Group für Provider Phone Representative

Vorstellungsgespräche bei UnitedHealth Group

16 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
60%
13%
27%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
93%
7%

Schwierigkeit

2,5
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

Hilfreich (1)  

Provider Phone Representative-Vorstellungsgespräch

Anonymer Mitarbeiter
Angebot angenommen
Positive Erfahrung
Durchschnittl. Gespräch

Bewerbung

Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert bei UnitedHealth Group.

Vorstellungsgespräch

Interviewed with Human Resource by phone for a screening and I was then scheduled for a face to face on site with a supervisor. I only had 1 interview and I was then called back a few days later with the job offer. The interview process was fairly easy and it was an average interview.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für UnitedHealth Group

  1.  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Oldsmar, FL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Januar 2015 bei UnitedHealth Group (Oldsmar, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    First you conduct a phone interview usually with an offshore person . Next you have an interview with 2 supervisors at the location in Oldsmar . They asked about 5 questions gen explained the job . Next, they call with an offer and then you have to wait for your background check and go do a drug test . The background check is not extensive as there are plenty of people who work there with arrests in their pasts .

    Fragen im Vorstellungsgespräch

    • They asked what you have done to solve a problem past at a job under pressure .
      They asked what you have done in a social situation where you disagreed with something .   Frage beantworten

  2.  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Richardson, TX (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Juni 2014 bei UnitedHealth Group (Richardson, TX (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    They use recruiters, some who are out of state. One the recruiter does the initial interview you take computer test and if you pass you'll interview with manager for final decision

    Fragen im Vorstellungsgespräch

    • The typical "describe a time you went out of your way to solve a problem for a customer?"   1 Antwort
  3.  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 6 Wochen. Vorstellungsgespräch absolviert im Juni 2015 bei UnitedHealth Group.

    Vorstellungsgespräch

    Apply, take online tests, phone interview, in person interview. Make sure you pass the online tests or you won't get a call back. Have examples ready for your interview answers.

    Fragen im Vorstellungsgespräch

    • They asked normal open ended interview questions, make sure you give examples.   Frage beantworten

    Verhandlungsdetails

    No negotiating involved.


  4. Hilfreich (4)  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Oldsmar, FL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Negative Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei UnitedHealth Group (Oldsmar, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Absolutely Grueling

    Fragen im Vorstellungsgespräch

    Verhandlungsdetails

    Run in the other direction as fast as you can, UnitedHealth is not who they profess to be. They are just a big false façade.


  5. Hilfreich (2)  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Kein Angebot

    Vorstellungsgespräch

    In a matter of seconds after completing the provider phone representative assessment test for the 2nd time in two years I received an email stating "Unfortunately, we will not be able to consider you for this position at this time. Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position." The first time I took the test was at the Oldsmar, FL location and I was not sure of my answers. This time I took the test online and know that I answered the questions very well. I took extra time to make sure I was ready for the test. I think that the explanation I received within seconds of completing the test is their way of dumping you as an overqualified applicant for the job. I have years of customer service and phone experience.

    Fragen im Vorstellungsgespräch

    • The 2nd phase of the exam. You have to answer 20 question with in 10 minutes. Each question has complicated instructions and at least 5 multiple choices for answers.   1 Antwort

  6.  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 4 Wochen. Vorstellungsgespräch absolviert im April 2013 bei UnitedHealth Group.

    Vorstellungsgespräch

    Interview with a manager and a supervisor

    Fragen im Vorstellungsgespräch

    • Tell me a time where u had to make a difficult decision and the outcome   Frage beantworten

  7.  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Tampa, FL (Vereinigte Staaten von Amerika)
    Kein Angebot
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 4 Wochen. Vorstellungsgespräch absolviert im Mai 2012 bei UnitedHealth Group (Tampa, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I applied online. Took an assessment and then I was invited to go to an onside assessment. it was scheduled online. I walked in and did not know where to go as there were no signs or indications where to go. I figured out where to go and knocked on the door. there were a group of other applicants waiting. my group was not greeted until 15-20 minutes past the slotted time. Then we were told to do a test in a different room. Next, we we set up interviews with a recruiter. No apologies by the way for tardiness. I was set up the following week. I interviewed and was asked the same questions asked of my application for the umph time. Then I was asked questions by the recruiter. He read each and every question verbatim from his sheet which also felt a tad unprofessional. Then we were done with the interview. I was contacted in 24 hours told I would not be offered a job and that I was overqualified.

    Fragen im Vorstellungsgespräch

    • Think of a time you had to handle a difficult customer and what steps did you make to turn things around?   Frage beantworten
  8. Hilfreich (3)  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Miami, FL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Der Vorgang dauerte 4 Wochen. Vorstellungsgespräch absolviert im Dezember 2011 bei UnitedHealth Group (Miami, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I applied for the position online on December 17th. That same day I was sent an email for me to complete an online assessment which was fairly easy. It's funny because I have done this test twice before and after completing it i was sent an email saying I wasn't chosen immediately. The test consists of 4 scenarios where you will be answering calls and assisting customers. Then after you complete that portion you are asked numerous questions fairly easy you answer true or false or agree or disagree. After I took the assessment I was sent an email on December 20th asking me to schedule to come in and do an assessment. I chose to go on December 29th the assesment was exactly the same as the one I took from home the difference was they didnt ask as many questions. A recruiter explained the position to us and the pay and asked me and another would we like to do an interview that day. I chose to do it the same day. I was asked questions like how have you dealt with an irate customer, give an example of a time where you provided great customer service, beasically they ask you a question they want to know what happened what did you do and what was the result. I was asked to come back the next day for a second interview. I came back the next day and was asked the same questions as the day before except the second interview is with a Manager the first is with a Recruiter. I recieved a call on January 4th telling me I was recieving a contingent offer for the position. The Recruiter emailed me some information on how to do my background check and drug test. I did the drug test on January 5th. On January 9th I recieved a phone call from verifications about my high school and two jobs I had on my application which I took care of the same day. I had put the wrong state for my high school and two previous jobs I worked were not showing me in their system so I had to fax them some pay stubs to clear the discrepancy. So please please don't lie on your application because they verify every job and diploma. I recieved an email yesterday saying I was cleared to start employment on January 23rd!!! The process wasn't bad and I'm very excited and can't wait to start!!!!!

    Fragen im Vorstellungsgespräch


  9. Hilfreich (2)  

    Provider Phone Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Tampa, FL (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Tage. Vorstellungsgespräch absolviert im Mai 2011 bei UnitedHealth Group (Tampa, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I've interviewed with United Healthcare since 2008 and more than qualified for their positions. They have repeatedly tested and interviewed me and that is never a problem and I have completed their assessments many times.

    They seem nice in the interviews but at some point in the phone interview they ask a seemingly harmless question and repeat your answer back promting you to restate your answer as if they do not beleive you. If there is any discrepency in my history im sure it can easily be expalined but what ever the problem is they are not telling, I even have documents from my previous employer confirming my employment dates yet the interviewer seemed like she was not buying it. So its not really like im being interviewed but rather like being ruled out. By the time I get home there is a e-mail waiting for me-

    "I want to thank you for taking the time to talk with me regarding the position of Provider Phone Representative - Tampa, FL, 351239 with UnitedHealth Group.

    Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position."

    This is a odd response seeing as how I have exactly what they would be look for. During one interview I was told said because of my experience if hired they would have to pay me the max rate of pay. She kind of choked up when she said it as if she let it out by accident. But all the other interviewers said I would have to start at the minimum rate of pay and asked if I agreed to that which is not a problem. I think that is why they shy away from more experienced workers because the pay per hour is determined by education and experience so they save a few bucks on less exerienced workers.

    I interviewed with another recruiter that seemed like a nice fellow but I definately felt like he was being passive aggressive. He had me wait for him for 45 min while was saying "just a minute" over and over like a odd psychological game. During the interview he asked why i was leaving my current job I said i was suspected layoffs were coming he kind of made a face as if once again they did not beleive me. Months later after I was laid off and applying with UHC again he did not interview me but another said he asked her to interview me.

    be on guard, best of luck :)

    Fragen im Vorstellungsgespräch

    • Name a time when you excepted blame for something you didn't do..   2 Antworten

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