Fragen in Vorstellungsgesprächen bei UnitedHealth Group für Customer Service Representative | Glassdoor.de

Fragen in Vorstellungsgesprächen bei UnitedHealth Group für Customer Service Representative

Vorstellungsgespräche bei UnitedHealth Group

240 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
59%
15%
26%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
79%
8%
7%
3
1
1
1

Schwierigkeit

2,5
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Representative-Vorstellungsgespräch

Anonymer Mitarbeiter
Angebot angenommen
Neutrale Erfahrung
Leichtes Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im August 2020 bei UnitedHealth Group.

Vorstellungsgespräch

I applied online and was asked to complete some assessments. 2 days later I was asked my availability to schedule a phone interview which was the same week. The 1st interview was a phone screen going over the position, hours, training, etc. After interview I was set up for the 2nd interview with hiring manager. The first time no one ever called so we had to reschedule. The interview wasn’t that long less than 20 minutes she almost seemed rushed but she stated a few times she liked my answers so I felt confident. Told me I would hear about in a week but I received a phone call about 2 days later.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für UnitedHealth Group

  1.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in New York, NY (Vereinigte Staaten von Amerika)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im August 2020 bei UnitedHealth Group (New York, NY (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    It was a professional and efficient interview process. No tricky question. Interviewers were nice and patient even though I am not that fluent sometimes. I feel good overall. still waiting for follow up.

    Fragen im Vorstellungsgespräch


  2. Hilfreich (16)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Murfreesboro, TN (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Juni 2020 bei UnitedHealth Group (Murfreesboro, TN (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Position: Provider CSR
    The process was very quick, smooth, and positive!
    I don't remember how I learned about the position, but I'm sure it was Indeed. I am happy that it crossed my job search journey though. After I applied, I had to do some assessment tests. The next day I was invited to do a HireVue interview. My nerves were all over the place because I was so excited to work for the company so I didn't want to screw it up. There were 3 questions that you get a few chances to answer at your own pace. You record yourself and submit your interview afterwards for HR to review. The questions are set up in a way in which you should answer them as if you're telling a story. Be sure to use "first, next, etc." and end with a successful outcome (google STAR method). The HR dept was prompt with their response - after that 5 minute interview, I heard back from the company the very next day. They called to schedule a phone interview. I missed the call so they emailed me. I responded via email. The phone interview was scheduled the next week but could have been completed as soon as the next day (I gave myself time to freak myself out and search high and low for explanations to put myself at ease - just breathe and be yourself).
    During the phone interview, I was asked what my salary requirements were and she explained the position in more detail. The recruiter advised me to save any questions about the position for the face to face interview. I planned for the phone interview to be 30 mins; however, it was no more than 5 minutes that I was on the phone. She asked why I wanted to work for the company and scheduled my face to face interview for a few weeks out. Since Covid-19 is a thing, I had to do my face to face interview via something called WebEx. They ask that you block off 60 mins for this interview but mine was only 30 mins. It was pleasant and the recruiters were very nice. I told them that I was nervous about the whole thing and they told me that I was doing fine. I received a call the next day with great news - I GOT THE JOB! & I start July 2020

    Fragen im Vorstellungsgespräch

    • Tell me about a time you had to undergo change. What did you do and how did you prepare?   1 Antwort
    • Tell us a time you had to handle a situation that you hadn't planned for.   Frage beantworten
    • Were you referred by anyone?   Frage beantworten
  3. Hilfreich (7)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei UnitedHealth Group.

    Vorstellungsgespräch

    Interview Process was easy and very laid back. I went to open house interview with manager. Got email about job offer in 2 days. Started background check took a week to finish

    Fragen im Vorstellungsgespräch


  4. Hilfreich (1)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Houston, TX (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im März 2020 bei UnitedHealth Group (Houston, TX (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Video interview was good. Got a chance to do it at home. It was very easy to do. Your not talking to an actual person. Your just recording your self

    Fragen im Vorstellungsgespräch


  5.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Costa Mesa, CA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 1 Woche. Vorstellungsgespräch absolviert im Februar 2020 bei UnitedHealth Group (Costa Mesa, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    A three step process which is a phone call to schedule an interview with a recruiter, phone call with the recruiter and finally a video call with the hiring manager. The video call was interrupted while I was asking questions and the manager never reconnected.

    Fragen im Vorstellungsgespräch

    • Describe a time where you had to resolve a complicated customer issue and how did you resolve it.   Frage beantworten

  6. Hilfreich (5)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Tampa, FL (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im Dezember 2019 bei UnitedHealth Group (Tampa, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I had a phone interview first which was 30 minutes long. It was pretty standard with no curveballs. But I know that I aced this interview and answered the questions very well, so I was shocked when I received an email saying that I was not being considered as a candidate. I have a lot of experience in this field and industry. The interviewer was perfunctory and nothing special. I had more personality than she did.

    Fragen im Vorstellungsgespräch


  7.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Kein Angebot
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei UnitedHealth Group.

    Vorstellungsgespräch

    They provided an online job fair with the HR department. They were really very nice and answered all questions. The format was very easy to access from your computer. There were videos and answers to questions that were available while you waited in line for the chat. The process of getting to the online job fair was explained in emails and also videos when you logged in.

    Fragen im Vorstellungsgespräch

  8. Hilfreich (3)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Vorstellungsgespräch

    It’s a standard interview with questions that you would expect. At the end, it really depends on who interviews you. Do some research on common questions asked in interviews and you’ll be fine.

    Fragen im Vorstellungsgespräch

    • Tell me a difficult situation you were involved and how did you solve it.   1 Antwort

  9. Hilfreich (1)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Vorstellungsgespräch

    Easy. They ask you simple questions and listen to your answers. Lots of situational questions. How did you handle this or how did you handle that? That kind of thing.


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