Fragen in Vorstellungsgesprächen bei Shell Energy Retail | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Shell Energy Retail

Vorstellungsgespräche bei Shell Energy Retail

31 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
71%
3%
26%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
68%
16%
13%
3

Schwierigkeit

2,8
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht
  1. Hilfreich (3)  

    Contact Centre Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Warwick, West Midlands, England (Vereinigtes Königreich)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich über eine Vermittlungsagentur beworben. Vorstellungsgespräch absolviert bei Shell Energy Retail (Warwick, West Midlands, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    After initial application, I was invited to an assessment centre, which consisted of a group task, numeracy and literacy text, a test where I had identify what process I would go through to resolved different scenario's and face to face competence interview.. Everything went well, execpt to the face to face interview, in which my interviewer seemed like he wasn't bothered with what I was saying, he was slouching, yawning, and did not make any notes, he literally wrote one word in the whole interview... Gave him an example of a difficult situation and he gave of the impression, that I had gave the wrong example,, he asked for a difficult customer and that's what I gave him. I answered all the questions exactly the same as I had with other interviews and got really good feedback and job offers. He was not friendly at all, I tried to make conversation, and be friendly but he was again not bothered. Before the interview a few people who had been interviewed by him before me, told me that he is a nice and friendly person, they all said he asked them the same questions and very attentive. However when it was my chance, there was one question that everyone seemed to have had but me. Bearing in mind the other candidates where white British or had their assest's (to put it nicely) on show. I'm niether White or like to show myself off in that sense.
    I didn't get a job offer because of the face to face interview, they felt it was lacking, could that be the question he didn't ask? Or the fact that he didn't make any notes at all throughout and was only there to help with the interviews and not actually make decisions.
    So how they come to that conclusion is a mystery to me.
    Discrimination in the workplace at its best!!

    Fragen im Vorstellungsgespräch

    • Explain a difficult customer situation and how you resolved it.   Frage beantworten

  2. Hilfreich (1)  

    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich über eine Vermittlungsagentur beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert bei Shell Energy Retail.

    Vorstellungsgespräch

    Competency based questions, a maths test, an English test where we had to respond to customer letters and a team-building exercise about being stranded and what items would be the most important.

    Fragen im Vorstellungsgespräch

    • Give an example of a time you have brought out the best in someone.   Frage beantworten
    • Give an example of a time you have worked closer with a senior colleague.   Frage beantworten
  3. Hilfreich (1)  

    Customer Service Sales Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Coventry, England (Vereinigtes Königreich)
    Kein Angebot
    Negative Erfahrung

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Mai 2017 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Arrived at the assessment center and was told i had 40 minutes each to complete a maths and some sort of letter writing test. but after 40 minutes she said the time was over, obviously did not finish both it was not clear the amount of time we had. the she came and said because we had did not meet the required score, the could no longer proceed with the rest of the interview. if she had made the time clear, obviously would not waste time on trying to write the best letters for each scenarios and would have focused on finishing instead.

    Fragen im Vorstellungsgespräch

    Antwort von Shell Energy Retail

    13. Okt. 2017 – Talent Acquisition Manager

    Thank you for your feedback, it's important for us to hear. Typically a facilitator will read the brief and state the timings to candidates before assessments start, and also provide a written brief. I'm sorry if this was not clear on this occasion. I will pass your feedback onto my team.


  4.  

    Customer Contact Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Warwick, West Midlands, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 4 Wochen. Vorstellungsgespräch absolviert im April 2015 bei Shell Energy Retail (Warwick, West Midlands, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    submit CV, phone call and Face to Face interview . Recruiters were very friendly and happy to answer any questions as well as wanting to know why the company/role and how you are suited accordingly

    Fragen im Vorstellungsgespräch

    Antwort von Shell Energy Retail

    2. Apr. 2018 – Talent Acquisition Manager

    Thank you for your feedback, I'm glad you found my team friendly and approachable. I can see you have accepted a role with us, so I wish you the very best in your new role! Tiffany


  5. Hilfreich (1)  

    Inbound Sales Advisor Home Movers-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich über eine Vermittlungsagentur beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im März 2015 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Well put together and comfortable. It was the first time I had interviewed via an assessment day and I found the overall experience comfortable throughout. It was enjoyable. Thank you


  6.  

    Customer First Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Vorstellungsgespräch absolviert im April 2017 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Did a math and English assessment. Then you do a group task, followed by individual interview. Made me feel very at ease. Did not even feel like an interview. More of a common chat

    Fragen im Vorstellungsgespräch

    Antwort von Shell Energy Retail

    13. Okt. 2017 – Talent Acquisition Manager

    Thank you so much for your positive feedback. We try our best to make our candidates feel at ease, so that they feel able to show themselves at their best. I will be sure to pass the feedback onto my team who will be delighted. Thank you. Tiffany


  7.  

    Customer First Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Kraków (Polen)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im März 2019 bei Shell Energy Retail (Kraków (Polen)).

    Vorstellungsgespräch

    We met in a recruitment company's office, interview conducted by two people, one from First Utility and one from the recruitment company. Initially I was asked to describe my career to date, then asked four or five competency type questions requiring answers evidenced with past experience. Next I was given an exercise, five minutes in which to type answers into a laptop for example customer enquires in a web chat scenario. I didn't reach the end of this exercise before time ran out, I think I answered five questions. Finally an opportunity for me to ask questions of the interviewer. The whole process lasted just less than thirty minutes.

    Fragen im Vorstellungsgespräch

    • Can you give an example of one time when something you did was able to directly impact the efficiency of the way things are done at your previous employer?   Frage beantworten
  8.  

    Customer First Adviser-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Mai 2017 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Very well managed and covers all areas. Is great to distinguish the kind of employee's they are looking for and to determine what their focus is. It begins with a maths and literacy test along with a group exercise and then role play and competency based questions.

    Fragen im Vorstellungsgespräch

    • Give me and example of how you helped a collegue to complete a challenging task.   Frage beantworten

  9.  

    Customer First Retention-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im September 2017 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    currently going through my training which is going really well interview process was very clear and simple to go through a simple test on each skill your need to do your job role.

    Fragen im Vorstellungsgespräch

    Antwort von Shell Energy Retail

    13. Okt. 2017 – Talent Acquisition Manager

    I'm really glad to hear that you found our interview process clear and simple. We work hard to give you a great experience of First Utility and the role you apply for, so I was pleased to hear your feedback. I am even more pleased to hear you are enjoying your new role. Tiffany


  10.  

    Outbound Retentions-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im September 2017 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    was very long,however, the structure was done efficiently, they included most assessments needed for this type of role, i enjoyed the whole experience as it gave me insight of the company and the role and also experiencing

    Fragen im Vorstellungsgespräch

    • asked me to do a role play where i was an outbound retention adviser.   1 Antwort

    Antwort von Shell Energy Retail

    22. Okt. 2017 – Talent Acquisition Manager

    Hello and thank you for your review. It’s encouraging to hear that you found our selection process for this role efficient and relevant. I’ll be sure to pass your positive feedback to my team who will be delighted to hear it. All the very best for your new role. Tiffany


Finden Sie heraus, was Mitarbeiter von Shell Energy Retail sagen

2 Personen fanden dies hilfreich

StarStarStarStarStar   Ehem. Junior Marketing in Newcastle upon Tyne, England (Vereinigtes Königreich)

Pros: “Wearing suits , meeting new people and learning some new sales techniques.”“Wearing suits , meeting new people and learning some new sales techniques.” – Vollständige Bewertung

Verpassen Sie nicht Ihren Traumjob
Laden Sie Ihren Lebenslauf hoch, um sich schnell und einfach für Jobs zu bewerben. Bewerben leicht gemacht!