Fragen in Vorstellungsgesprächen bei Shell Energy Retail für Customer Service Advisor | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Shell Energy Retail für Customer Service Advisor

Vorstellungsgespräche bei Shell Energy Retail

5 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
80%
20%
0%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
100%

Schwierigkeit

2,6
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

Hilfreich (1)  

Customer Service Advisor-Vorstellungsgespräch

Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
Angebot angenommen
Positive Erfahrung
Durchschnittl. Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im November 2018 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

Vorstellungsgespräch

The interview process was innovative and a departure from the norm. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. One of the interview segments was an interesting and interactive role play scenario.

Fragen im Vorstellungsgespräch

  • What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months?   1 Antwort

Andere Bewertungen von Vorstellungsgesprächen für Shell Energy Retail

  1.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Tage. Vorstellungsgespräch absolviert bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    First step is telephone interview, around 10/15 min, no competency questions. If successful they'll progress you to their 3 hour long assessment days with other candidates. There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to.

    Fragen im Vorstellungsgespräch


  2.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im März 2019 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Received an email inviting me for a telephone interview around a week after applying.
    Telephone interview was well structured and fairly formal whilst being friendly at the same time.
    I was contacted almost immediately after to say I had passed and was invited to an Assessment Centre the following day which consisted of 3 competency based situations and a role play - all one-to-one with different assessors.
    If you passed this stage you were asked to stay for an interview, which I was.

    Fragen im Vorstellungsgespräch

    • Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences.   Frage beantworten
  3.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Coventry, England (Vereinigtes Königreich)
    Kein Angebot
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im Juni 2018 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    I had a telephone interview which lasted about 15 minutes. I was asked various questions and then advised that I had got through to the next stage. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled

    Fragen im Vorstellungsgespräch


  4.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Coventry, England (Vereinigtes Königreich)
    Kein Angebot
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 4 Tage. Vorstellungsgespräch absolviert im April 2018 bei Shell Energy Retail (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    I applied online and received a call the next working day. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day.

    The interview process itself took around three hours. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. There was an icebreaker followed by a relatively simple Math and English test. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer.

    Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. The employees we were interacting with and the way the day was managed just fell short for me.

    Fragen im Vorstellungsgespräch

    • Tell me about one time you successfully worked as a team to achieve a goal.   Frage beantworten

    Antwort von Shell Energy Retail

    7. Mai 2018 – Talent Acquisition Manager

    We ask all candidates who attend one of our selection events to fill out an anonymous feedback form before they leave, and hold regular meetings to reflect on actions to be taken from this.
    So thank... Mehr


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