Fragen in Vorstellungsgesprächen bei PNC Financial Services Group für Customer Service Associate | Glassdoor.de

Fragen in Vorstellungsgesprächen bei PNC Financial Services Group für Customer Service Associate

Vorstellungsgespräche bei PNC Financial Services Group

47 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
66%
20%
14%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
87%
7%
4%
2

Schwierigkeit

2,4
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Associate-Vorstellungsgespräch

Anonymer Mitarbeiter in Niles, IL (Vereinigte Staaten von Amerika)
Angebot angenommen
Positive Erfahrung
Durchschnittl. Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte mehr als 4 Wochen. Vorstellungsgespräch absolviert im Januar 2015 bei PNC Financial Services Group (Niles, IL (Vereinigte Staaten von Amerika)).

Vorstellungsgespräch

I first Received a phone interview from a recruiting. She then set me up for a second interview with the district manager. I was the.n given another interview to meet with the branch manager. Each interview was about 45 minutes long.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für PNC Financial Services Group

  1.  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Fredericksburg, VA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 2 Monate. Vorstellungsgespräch absolviert im September 2013 bei PNC Financial Services Group (Fredericksburg, VA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Long, but thorough. I spoke with a recruiter on the phone and set up a group interview. After two face to face interviews in the branch, I was contacted about 3 weeks after with an offer.

    Fragen im Vorstellungsgespräch

    • how do you turn a negative situation into a positive one using your customer service skills   1 Antwort

  2.  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Cranberry Township, PA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 4 Wochen. Vorstellungsgespräch absolviert im Mai 2015 bei PNC Financial Services Group (Cranberry Township, PA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Applied online, phone call from hr recruiter, & interview with branch manager. Overall the interview was pretty easy. No real complaints there..... I loved my hr recruiter she was very nice and helpful to make the process as smooth as possible.

    Fragen im Vorstellungsgespräch

  3.  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Pitts, PA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich über einen Personalvermittler beworben. Der Vorgang dauerte mehr als 1 Woche. Vorstellungsgespräch absolviert im Oktober 2016 bei PNC Financial Services Group (Pitts, PA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    1st phone interview then 2 assessments, then a group interview with about 12 people. They sectioned off in 2 groups and questioned and at the end we came back together at the end

    Fragen im Vorstellungsgespräch

    • If you saw unethical what would you do? or Ethical
      Describe a situation that you had to multitask and how did you feel about it ?   Frage beantworten

  4. Hilfreich (2)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Indianapolis, IN (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 3 Wochen. Vorstellungsgespräch absolviert im Januar 2013 bei PNC Financial Services Group (Indianapolis, IN (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Submitted application online. Set up phone interiew online after receiving email. Call was the following day and lasted about 5 minutes - mostly about experience and explained the position. About a week later received another call which was quite similar to the first - little more detail about the position. Set up interivew for 4 days later. I initally applied for a part-time teller position. After interview, my recuiter contacted me and said that the branch manager wanted me to apply for the Customer Service Associate position that was available (which I was not aware of). Went in for follow up interview that was more geared towards sales. A couple days later, was offered the position.

    Fragen im Vorstellungsgespräch

    • Explain a time that you had to handle a co-worker that wasn't pulling their share during a group project.   Frage beantworten
    • Tell me about a time you gave exceptional customer service.   Frage beantworten
    • What past sales goals have you have and how did you meet or exceed that goal.   Frage beantworten
    • Mostly typical questions about past experience, customer service, and sales.   Frage beantworten

    Verhandlungsdetails

    No negotiation. Was happy with the offer.


  5. Hilfreich (1)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Sharon, PA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 1 Woche. Vorstellungsgespräch absolviert im November 2012 bei PNC Financial Services Group (Sharon, PA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I filled out an online application on a Sunday. On Monday, I recieved an email to fill out a personality assessment, and another application. On Tuesday, I missed a call from a talent acquisition recruiter, so I called her back on Wednesday morning. At that time, I was given a phone interview, and then offered an interview at the branch. The recruiter was very nice, and explained the position to me as well as what to expect at the interview. I was told that I would be going to a "round robin interview". She explained that I would meet with three different branch managers. I received a few emails between the phone interview and interview at the branch about background checks and etc. I simply agreed that I am willing to take a drug test, and background test. I went on Monday morning at 10:30am to my interview, and things went great. I met with all three managers (I met them all one on one) who were extremely nice, and left there before noon. I thought things went amazing but was a bit worried because there were 3 girls there for their interviews at the same time as me, and I heard that there would be 12 people being interviewed the same day as me. I also heard there was only one position available The next morning around 9:45 am, the recruiter called and offered me the position.

    Fragen im Vorstellungsgespräch

    • Where do you see yourself in 5 years?
      What is the one thing you can improve upon?/   Frage beantworten

    Verhandlungsdetails

    No negotiation.


  6. Hilfreich (1)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in Louisville, KY (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 2 Monate. Vorstellungsgespräch absolviert im Juni 2012 bei PNC Financial Services Group (Louisville, KY (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Applied online and got invited to a group interview. There was about 12 other applicants for all different positions. At the group interview, we all answered the same typical questions about "what to do with a difficult customer/employee", "describe a time where we went above and beyond" etc. Within a day or two after the group interview I was called for a one and one interview at a branch. The branch manager was somewhat distant and seemed to want someone who looked older for the position. Typical interview questions were asked and the position was explained. The position wasn't open until 2 months, so I had to wait for the position to be open for his decision to be made. Unfortunately the position went to someone else, but HR called me and forwarded me to another branch for the same position. HR seemed to be very nice and would continue sending you to other interviews until you finally got a position. This interview was with 3 local branch managers and they all seemed extremely nice and easygoing. The interview was more of a conversation instead of an interrogation. Was told I would hear back in a week about the position. Two hours later I got a callback with an offer for the position.

    Fragen im Vorstellungsgespräch

    • Have you had any experience working directly with marketing consultants?   1 Antwort

    Verhandlungsdetails

    Salary was based on prior experience and was non-negotiable. Low end was $9 an hour, and high was $11. I was offered $10.5 with my 7+ years experience in retail. They only give the high end for previous banking experience.


  7. Hilfreich (1)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter in New York, NY (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich persönlich beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im November 2011 bei PNC Financial Services Group (New York, NY (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Hiring and interview process is fair. A higher level of education places a candidate at a greater chance of being considered. Prior money handling and banking experience is preferred. Was placed in a group interview first . Next, was told I would have to complete a personality assessment. Finally was given an offer and had to complete a drug test.

    Fragen im Vorstellungsgespräch

    • Can you elaborate on a difficult sales experience. How did you respond to it and how did you overcome it?   Frage beantworten

    Verhandlungsdetails

    Yes, I was. You should do your homework before you negotiate

  8. Hilfreich (2)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Cornelius, NC (Vereinigte Staaten von Amerika)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im April 2014 bei PNC Financial Services Group (Cornelius, NC (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Contacted by recruiter phone interview basic details of what job entails. Second interview phone interview discussed details of job and your experience. Third interview with branch manager.

    Fragen im Vorstellungsgespräch


  9. Hilfreich (1)  

    Customer Service Associate-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert bei PNC Financial Services Group.

    Vorstellungsgespräch

    I was an internal candidate during my first interview with the company (after a conversion). I was asked general questions such as my experiences with customers and customer service, making referrals, etc.

    Fragen im Vorstellungsgespräch


Verpassen Sie nicht Ihren Traumjob
Laden Sie Ihren Lebenslauf hoch, um sich schnell und einfach für Jobs zu bewerben. Bewerben leicht gemacht!