Fragen in Vorstellungsgesprächen bei Okta für Senior Customer Success Manager | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Okta für Senior Customer Success Manager

Vorstellungsgespräche bei Okta

4 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
50%
50%
0%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
100%

Schwierigkeit

3,5
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

Hilfreich (4)  

Senior Customer Success Manager-Vorstellungsgespräch

Anonymer Mitarbeiter in San Francisco, CA (Vereinigte Staaten von Amerika)
Angebot angenommen
Positive Erfahrung
Schweres Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte mehr als 2 Monate. Vorstellungsgespräch absolviert im Oktober 2017 bei Okta (San Francisco, CA (Vereinigte Staaten von Amerika)).

Vorstellungsgespräch

Fairly standard, started with screening call with the internal recruiter and then progressed with remote interviews with a peer, the hiring manager, Director and then was flown to HQ in San Francisco for a series of interviews with a members of the Customer Success Team, Regional Sales Manager, Professional Services Director, peer, technical marketing team leaders and then another Customer Success Regional Manager. It is a long, thorough process...but everyone, and I mean everyone, were on-time, professional, courteous, well-meaning and interviews were not repetitious. You knew the organization was truly searching for best fit for the role and the team, and that interviewers were being upfront and realistic.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für Okta

  1. Hilfreich (6)  

    Senior Customer Success Manager-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Angebot abgelehnt
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Vorstellungsgespräch

    Long. It was a four round process. First round: Screening with Recruiter, Second Round: Peer Interview, Third Round: Leadership Interview, Fourth Round: On-site (and I did this twice - minus the fourth round. I'll spare you the details).

    Recruiters want you to follow-up to your application via email (I did a couple of times before I got a response)... so if you want it, make sure you're diligent.

    First round is just a feeler, make sure you have a pulse. From that point, it's about reading whoever you're speaking with. I didn't find that anyone really wanted examples of my technical knowledge. But they were very interested in my ability to build and maintain relationships with enterprise clients. Definitely, come prepared with solid examples and be able to expand on whatever is on your resume.

    Fragen im Vorstellungsgespräch

    • How do you deal with managing a number of different deal lines and client requirements?   Frage beantworten

  2. Hilfreich (10)  

    Senior Customer Success Manager-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Atlanta, GA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Neutrale Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im Februar 2017 bei Okta (Atlanta, GA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    1. Brief Screening w/ Recruiter
    2. Call with Direct Manager
    3. Call with Someone in the Senior CSM role currently
    4. Call with Director of Customer Success

    I prepared well for the interviews and was able to get to the 4th round. I was confident in my core experience in the SaaS Enterprise Customer Success arena, but ultimately the Director primarily said I didn't have enough Identity Access Management experience. I did have some experience with SAML SSO and I am extremely knowledgeable of the concept, but they're going to weed out for as many pure real world examples that you can provide, so stay away from hypotheticals.

    Everyone was nice but it was down to business for the most part. No small talk, be ready to go. There were some challenges getting the fourth round locked down on the calendar, and then he called me almost 10 minutes after the scheduled time and was kind of rushing to get off in 20 minutes (maybe he had made up his mind pretty quickly?).

    I would say do some research into the company and determine if you want to pursue. The product is really solid. The Senior CSM role is a highly coveted role, and they seem to do it right at Okta.

    I also think there may have been some concerns about cultural fit, but that was not explicitly stated. With that said, the process alone definitely prepared me for interview processes to come, so it's all good.

    Fragen im Vorstellungsgespräch

    • I didn't get a chance to look at your resume, tell me about yourself?

      Tell me about how you did XXX? (This was a follow on for a number of questions. You have the ability to set the tone, so be mindful of how you lay your foundation, because the interviews will build off of the foundation that you set with them. That seemed to be a theme.)

      How hands-on are you willing to get?   Frage beantworten
  3. Hilfreich (9)  

    Senior Manager, Customer Success-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in San Francisco, CA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2016 bei Okta (San Francisco, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    1) Phone screening with the recruiter
    2) Meeting with hiring manager to go over my experiences and skill set for the job
    3) Five hour long on-site interview with 9 people in the wider Services team. This was a very long sit but it was good to get an idea of how the teams worked together and understand the nature of the job at hand. There was a lot of over-lap in questioning though (the obvious ones: tell me about yourself, why Okta, what is your management style etc.). It was all together a good experience as they really took the time to get to know me.

    I ended up missing out on the role because my competition had extensive Access and Identity Management experience which I didn't. The good thing is that the recruiter took the time to give me all the positive feedback the team had provided and explained the decision in detail.

    Fragen im Vorstellungsgespräch

    • 1) If you could work for anyone (in history or current) person, who would it be and why?
      2) What do you believe in that others don't and how do you deal with it?
      3) Do you think good managers need to have an edge?
      4) Is Customer Success more art or more science for you and why?   Frage beantworten

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