Fragen in Vorstellungsgesprächen bei Glassdoor für Customer Success Manager | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Glassdoor für Customer Success Manager

Vorstellungsgespräche bei Glassdoor

32 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
91%
3%
6%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
55%
42%
3%

Schwierigkeit

3,1
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

Hilfreich (1)  

Customer Success Manager-Vorstellungsgespräch

Anonymer Mitarbeiter in Chicago, IL (Vereinigte Staaten von Amerika)
Angebot angenommen
Neutrale Erfahrung
Durchschnittl. Gespräch

Bewerbung

Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte 6 Wochen. Vorstellungsgespräch absolviert im August 2017 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

Vorstellungsgespräch

The interview process started with a phone screen from HR. This was fairly straightforward and very high level. Wanted to make sure I had an understanding of the role and learn a bit about my background to see if it seems like a good fit to move forward.

This was followed by another phone interview with a manager in the Customer Success org. There were situational questions asked in this round and the interviewer dug deeper into my background to make sure I was qualified for the role.

From here I was asked to come into the office to meet with several people in the Customer Success org. This interview was 2-3 hours long and I met with four people total. They were looking to ensure I was both a good cultural fit as well as follow-up on some of the questions asked in the first two rounds. Assuming you did well in the first two rounds, this was probably the easiest part of the interview as there wasn't anything new covered.

The final round was a presentation or a client onboarding. I was provided basic information and asked to present it over video conference to the same team that I met with in person. Definitely do your research here and keep things high level and don't get into the weeds.

A week later the HR rep. called to offer me the position and I ultimately accepted. The people throughout were all incredibly friendly. There were a few pain points that are worth addressing. The very first phone screen was rescheduled after the interviewer missed the appointment due to a scheduling conflict. The final round was then rescheduled multiple times after confirming a time only to have it rescheduled again shortly after.

Fragen im Vorstellungsgespräch

  • There weren't any questions that were out of the ordinary. It's definitely important to understand the role in order to be able to speak to why you are qualified and would be a good fit.   Frage beantworten

Andere Bewertungen von Vorstellungsgesprächen für Glassdoor

  1. Hilfreich (3)  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in San Francisco, CA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei Glassdoor (San Francisco, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Screen call, followed with hiring manager call, and in-person. I was passed to the 2nd round, and in the midst of scheduling the time, when I received an auto-responder of decline. Kind of a surprise considering we were setting up the next round, and of course - no follow up. I am assuming the geography of living in the East Bay was the reason for the decline. Plain and simple - the office is in Mill Valley. Meaning, it is virtually impossible to get there, unless you live in the area, commute an hour plus from SF, or 2-3 hours from the East Bay. Recruiter made it apparent to expect to be in office everyday. It will be hard to attract top-talent unless you open up an office in SF, or acknowledge that working remote part of the time, will be a reality for most.

    Fragen im Vorstellungsgespräch

    • Did you know the office is in Mill Valley?   1 Antwort

  2. Hilfreich (1)  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Chicago, IL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Juni 2017 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Interview was very straight-forward. I applied online and had a recruiter reach out to me shortly thereafter. After speaking with her, I had a phone interview with a hiring manager, followed by a short exercise in which I was presented with a few different scenarios that I might encounter as a CSM at Glassdoor. After completing this exercise, I was set up with an in-person interview at the Chicago office in which I met with a few members of the Customer Success team here in Chicago, as well as video-conferenced in with one of the team members from Mill Valley. After this, the final step of the interview process was a mock presentation done over video conference in which I had to onboard a client and explain to them the value of Glassdoor solutions and how these would be able to help their business. I received a call about a week after this mock presentation letting me know that I was being extended an offer and I accepted shortly thereafter. All in all a great interview process that allowed me to learn a great amount about Glassdoor solutions even before I started work, helping me to be very prepared and hit the ground running from the first day.

    Fragen im Vorstellungsgespräch

    • What are the most important characteristics you need to have as a CSM from your perspective?   1 Antwort
  3. Hilfreich (1)  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Chicago, IL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Vorstellungsgespräch absolviert im Juni 2017 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interview process was professional, well-explained, and very positive. An HR phone screening, a manager phone screening, an in-person interview with a SF based manager, two CSMs, and the manager from the second screening, an assessment, and finally a presentation.

    Fragen im Vorstellungsgespräch


  4.  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im September 2016 bei Glassdoor (Mill Valley, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Straight-forward process. Was referred internally by a current employee and was contacted for a phone interview. I had some travel plans to be out of the country for when they wanted to do the first phone interview, but they were very understanding and allowed me to schedule time for the week after I got back. After the initial phone-screening, I then had a phone interview with the hiring manager a few days later. That went very well and so I was called in for an on-site interview with the hiring manager and 3 current CSMs. After that, I had a final video interview with a CSM manager in Chicago and then did a presentation to showcase my understanding of the product, my communication skills, and ability to control the flow of a meeting and keep it high-level without getting into the weeds.

    Extremely smooth experience overall and would definitely recommend to a friend!

    Fragen im Vorstellungsgespräch

    • How do you handle a situation where a client is upset and giving push-back?   1 Antwort

  5. Hilfreich (23)  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Chicago, IL (Vereinigte Staaten von Amerika)
    Angebot abgelehnt
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte mehr als 6 Wochen. Vorstellungsgespräch absolviert im Juli 2016 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interview process prior to the offer was a really positive experience. A little bit repetitive, and it did require me to take time off from my current job, but overall it was a good experience. I talked to a total of 8 people. First interview was a phone screen with HR, next was a phone interview with the Hiring manager, next was a video interview with 2 reps in Mill Valley followed by a second video interview with 2 managers within Mill Valley. Lastly it was an in-person interview and presentation with the Hiring Manager where the VP of the dept. called in as well.

    It was the experience after the initial offer was given that left me with an extremely bad taste in my mouth.

    Fragen im Vorstellungsgespräch

    • The interview questions were pretty basic   1 Antwort

    Gründe für die Ablehnung

    My very first interview with HR consisted of a normal phone screen. Where at one point I was asked to disclose how much i make. From there I was told by HR that the base pay for the job I was interviewing for was on the low end $68,000 to low $70,000. I was then told that the base was determined by the person's experience and abilities. This all sounded fine to me because while their job description is 3-5 years required, I hold 4 years experience in the same industry within the Customer Success field in a higher level position.

    Fast Forward 45 days. HR called me and said that they had received a lot of positive feedback and they wanted to extend me an offer of a $68,000 base. Considering my experience level and the additional perks of my current employer that Glassdoor does not offer (401(k) matching, tuition reimbursement, Transit, Wellness, end of the year kicker bonus) I thought this offer seemed off. Also, in my first phone screen with HR, I was told that the lowest pay for this job was $68,000. I thanked her for the offer, and said that i needed time to look everything over. Before ending the conversation i asked, "Are you fixed on $68,000?" In which HR responded "There is wriggle room."

    Since it had been confirmed that they were willing to negotiate with me, I went home and did a lot of research. I looked at what i was getting from my current company and compared that to the average Chicago-land base salary for similar positions (public info that is on Glassdoor). I then emailed HR what i believed was an acceptable counteroffer. Their response not only disregarded the majority of my email, but it also stated that the data I was seeing on Glassdoor was based on their Mill Valley office and that there wasn't any salary info for Chicago, and they were sticking to the original offer.

    Now hold on a minute, you are Glassdoor. you are known for all the reviews and salary data that you have not only obtained, but give to candidates to specifically help them have better and more educated conversations with HR and Hiring Managers, yet your HR team can't take the time to actually look up the data and figure out where i was getting this information from? The fact was that the information and data I provided them came directly from the Glassdoor website and more specifically was a Chicago-land salary average for Customer Success positions.

    I decided at this point (it was now 3 days after the initial offer, which i was ensured originally had "wriggle room") that I would state exactly where i stood by again giving my thanks and saying that based on what i was making today and getting from my current company that at the original offer of $68,000 I would not be able to move forward with the offer. On the 4th day HR requested a call with me.

    This is the call that i thought we would finally negotiate my numbers. Again, I came in prepared and ready for a high level conversation, simply to be told that they were sticking to their original offer. At this point I kindly declined the offer. Even so, the HR girl continued to talk telling me there was growth opportunity, and how the numbers I was looking at online was actually total compensation (in actuality it was salary and specifically said it was salary), and then to top it off she said that the range she originally gave me ($68,000-low $70,00) wasn't actually the range, and that really people make a lot less.

    The fact that 4 days of my life were wasted because of the incompetency of HR left such a bad impression on me. HR failed to use their own products to have an intelligent conversation and lied on multiple occasions in order to string me a long. Overall, I felt undervalued and under appreciated and all of this could have been prevented if HR had been honest and clear in their communication.

    Final thought: If you have someone who is a referral, it would be wise to assume that they probably know how much their friend makes.


  6.  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Chicago, IL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Januar 2018 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interview process had a nice flow to it and the recruiter was awesome to work with. Even though there was a mix-up on when the phone interview with the hiring manager was supposed to happen, they smoothed it out and made sure we rescheduled promptly. I put a lot of time into the presentation portion and found the word problem section a really good way to figure out if I knew my stuff. The in person interview was so smooth and everyone was so nice.

    Fragen im Vorstellungsgespräch

    • They asked me about a time I had to break the rules or go against protocol to deliver an exceptional customer experience.   1 Antwort

  7.  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 2 Monate. Vorstellungsgespräch absolviert im März 2018 bei Glassdoor (Mill Valley, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Overall, the process was really straightforward and pleasant. HR was really helpful and available for any calls/questions and all employees were great. I walked away from each step wanting to get the job even more. The process for me was as follows:

    1. General call with HR
    2. Personality Test
    3. Call with the hiring manager
    4. Written assignment
    5. In person interviews + quick presentation

    My advice would be to ask HR for any clarification, expectations, etc when if you make it to the presentation round. It sounds intimidating at first but after speaking with someone in regards to expectations and their advice, it was a game changer.

    Fragen im Vorstellungsgespräch

  8.  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Chicago, IL (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im Februar 2018 bei Glassdoor (Chicago, IL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    Overall, the interview process went quite fast. It began when I submitted an application. I heard back in one day and had an HR screening interview over the phone one day after that. I then scheduled an interview the next day with the hiring manager via telephone. That same day I heard back that they wanted to schedule my in-person interview. We decided to meet the following week.

    The in-person interview included a quick tour around the office, a half hour mock presentation, and three separate half hour interview sessions. For the mock presentation I was given a prompt to introduce a new client to Glassdoor. The prompt gave basic requirements and general direction on what the audience will be critiquing you on, but for the most part I was given free reign to talk about what I thought was appropriate. I was given some helpful resources to learn about the company and the value Glassdoor provides to their clients. This is a great opportunity to show off your presentation skills and how you interact with clients.

    The three remaining interviews were with various managers and employees at Glassdoor. Many of the questions asked were reviewing your experience and discussing situations in which you applied certain skills. I thought all questions were very appropriate and not "tricky" at all. The entire time spent at the office interviewing was two hours.

    The day after the in-person interview I was told that they wanted to schedule a video-interview with a manager in California. This was promptly set up and I had a 45 minute interview with this manager within 2 days. One week after this I was given an offer.

    Overall, the process was fast and painless. Every person I spoke to at Glassdoor was very friendly and professional. You can definitely tell that people who work here truly love their jobs.

    Fragen im Vorstellungsgespräch

    • Explain how you've helped a client realize value in your products or services.   1 Antwort

  9.  

    Customer Success Manager-Vorstellungsgespräch

    Anonymer Mitarbeiter in Mill Valley, CA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich auf Empfehlung eines Mitarbeiters beworben. Der Vorgang dauerte mehr als 4 Wochen. Vorstellungsgespräch absolviert im Februar 2018 bei Glassdoor (Mill Valley, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interview process was thorough and it consisted of the following:

    1. Initial 30-minute phone call with a recruiter to see if I appeared to be a good fit and to discuss my interest in Glassdoor. We discussed my background in a high-level way, the nature of the CSM role and the employment benefits on offer at Glassdoor. I was also provided with information about the interview process going forward.

    2. Phone interview with a hiring manager in the Customer Success team. This involved a deeper dive into my background to make sure I was qualified and included some situational/behavioral questions. Here it pays to exhibit your enthusiasm and have some specific examples of your relevant work product. I was also provided with more information regarding the specific requirements of the role, the team's strategic direction, and information about career growth opportunities.

    3. Received an email from the recruiter inviting me to move to the next stage: A ~ 1-hour assignment to be completed online, then a 15-20-minute mock onboarding PowerPoint presentation followed by a series of one-on-one interviews onsite at the Mill Valley office.

    4. The assignment required short-answer responses to some questions regarding three different customer scenarios you may encounter as a CSM at Glassdoor. The assignment was a valuable experience because it gave me a sense of the real-world responsibilities Glassdoor CSMs have in managing customer relationships and put the topics to be covered in the onsite presentation into sharper focus. Before completing the assignment, you will definitely need to have done some thorough research on Glassdoor's products and business model.

    5. Onsite interview/presentation. I went straight into the presentation with three members of the Customer Success team playing various roles for a fictional customer. Do your research, discuss the product value proposition and try to uncover additional opportunity without going into the weeds. Immediately after the presentation, I had three 30-minute one-on-one interviews with the members of the team who had evaluated my presentation. I was asked more situational/behavioral questions and was given the opportunity to ask any questions that I had. This was a great way to crystallize everything I had learned about the role/company and brought the interview process to a conclusion.

    While lengthy, the interview process was efficient and fair. I came away with a great impression of Glassdoor and its people. Everyone I interviewed with was incredibly helpful and friendly.
    Their enthusiasm for the company and their work was evident. Overall it was a fantastic experience and I couldn't be happier to join the team!

    Fragen im Vorstellungsgespräch

    • How would you handle a customer that is upset with a negative review on their Glassdoor profile?   1 Antwort

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