Department for Work And Pensions Bewerbung: Fragen im Vorstellungsgespräch | Glassdoor.de

Department for Work And Pensions Bewerbung: Fragen im Vorstellungsgespräch

Vorstellungsgespräche bei Department for Work And Pensions

136 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
65%
13%
22%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
92%
2%
2%
1
1
1
1

Schwierigkeit

3,1
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht
  1. Hilfreich (44)  

    Dwp Work Coach-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Bristol, England (Vereinigtes Königreich)
    Kein Angebot
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im August 2020 bei Department for Work And Pensions (Bristol, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    I applied online, got offered an interview which was a video recorded interview. There were 5 competence-based Q's and 5 strengths based Q's. The competence questions were based off of the three skills you were told on the interview preparation email: making effective decisions, managing a quality service and communicating and influencing.

    Fragen im Vorstellungsgespräch

    • Would people describe you as someone who has a good sense of judgement   2 Antworten

  2. Hilfreich (24)  

    Executive Officer-Vorstellungsgespräch

    Anonymer Mitarbeiter in London, England (Vereinigtes Königreich)
    Angebot angenommen
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 2 Monate. Vorstellungsgespräch absolviert im August 2020 bei Department for Work And Pensions (London, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    A series of questions based on the competency framework from the application. There weren't any surprise questions, but they split the competencies into two questions. There was a surprise question based on another competency which might be slightly off-putting, but they do give 30 seconds to prepare an answer for it.

    Fragen im Vorstellungsgespräch

    • Describe a time where you managed a quality service?

      How did you know this was a quality service?

      How do you aim to show compassion in your work?   Frage beantworten
  3. Hilfreich (4)  

    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei Department for Work And Pensions.

    Vorstellungsgespräch

    Straightforward online process, easy to access progress and any communications. Have no got to offer stage but could do with a bit more explanation about this part of the process - the lady in the vetting dept was very very helpful but I don’t know how long I’ll be waiting now I’ve submitted all the pre-employment info.

    Fragen im Vorstellungsgespräch

    • Give an example of when you had to explain complex information.
      What would you do with a difficult customer
      Give an example of when you’ve had to balance priorities.
      How would you give excellent customer service.
      Describe a time when you had to make a difficult decision impacting someone else.
      What would you do if you had to make decision without having all of the necessary information.   Frage beantworten

  4. Hilfreich (11)  

    Dwp Work Coach-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in London, England (Vereinigtes Königreich)
    Angebot abgelehnt
    Negative Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 4 Wochen. Vorstellungsgespräch absolviert im September 2020 bei Department for Work And Pensions (London, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Applied online and completed the tasks. Invited to interview, which was a pre recorded video interview. I found this really stressful and difficult as I am generally rubbish at civil service style interviews (I'm from a careers adviser background and I love to talk) but for these interviews, you need to follow a strict STAR structure and make sure you hit all the key points of the civil service behaviours. I find this tedious and here's why. They are so strictly structured and only score for hitting all the points they need. If you get the points, you're in. This means they are hiring robots who can memorise and churn out unnatural content. A lot of work coaches are useless and have no idea how to deal with real people. Surely a good hire for a work coach is someone with experience in welfare, someone who knows about challenges faced by people and who can show empathy. Anyway I was offered a role but I was offered an alternative job and I took it as I couldn't in all honesty do this job and sanction vulnerable people during global pandemic to save the government a few quid. I would have to refer people to food banks in 2020. Welcome to Britain

    Fragen im Vorstellungsgespräch


  5.  

    Work Coach-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Vorstellungsgespräch

    I filled out an online application and took a test which I felt focused more on scenarios with issues your work colleagues were facing rather than client outcomes afterall DWP's focus is on successful outcomes in training and employment for it's clients.
    I also felt the test was not good for candidates who may have worked in the same area but in local government in other countries or in situations where there are services for work colleagues who have issues in the workplace because the questions asked in the test were very much based on providing solutions for your work colleagues!
    I can see why there are so many work coaches in the DWP system who have no cleint experience and are subsituting this by duplicating the use of DWP provider services for individual clients. I am suprised that a work coach is paid £28k or more after passing a test but has no experience in social care or local government community services which I have.

    I failed the test because I drew on my experience working in local government and community services and how staff issues were dealth with, there were services within departments that assisted staff with issues because their colleagues had to deal with the problems of their clients and get through caseloads.

    Fragen im Vorstellungsgespräch

    • The questions in the test were scenario based and were mainly in this format e.g. if your work colleague told you they were not sleeping well would you do A, B or C etc. The questions focused very little on client outcomes and more on work colleague issues and how you would resolve them!   Frage beantworten

  6. Hilfreich (2)  

    EO/Work Coach-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Wolverhampton, England (Vereinigtes Königreich)
    Kein Angebot
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Oktober 2020 bei Department for Work And Pensions (Wolverhampton, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    I have recently completed a video interview and just waiting for the outcome. It was a smooth easy process from start to finish. You get a few tips on how to set up your webcam, lighting, setting the webcam at eye level etc. You get a practice question, mine was “Tell us why you applied for this role” you can watch this back and re-record this one as many times as you like before you start the main interview.
     I got 2 minutes to think about what I was going to say before it started recording. This is an ideal time to refer to any notes that you have at hand. You can answer the question sooner by just pressing the start button. I got three minutes to answer each question.

    Fragen im Vorstellungsgespräch

    • My questions were -Tell us about a time you delivered great customer service. - How would you explain complex information to someone and make sure they understand? - How would you feel about making an important decision if you didn’t have all the information? - Tell me about a time when you dealt with a difficult customer - Tell me about a time when you had conflicting deadlines - Can you give an example of a difficult conversation you had to have with someone, how you went about it and what the outcome was.   1 Antwort

  7. Hilfreich (2)  

    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei Department for Work And Pensions.

    Vorstellungsgespräch

    Face to face interview over Skype video call to 2 interviewers. Blended interview style. Questions based on the civil service competencies framework. 6 questions total, 3 behaviour questions and 3 strength questions.

    Fragen im Vorstellungsgespräch

    • Making Effective Decisions
      Communicating & Influencing
      Managing a Quality Service   Frage beantworten
  8.  

    Work Coach-Vorstellungsgespräch

    Anonymer Mitarbeiter in Newport, Newport, Wales (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im Oktober 2020 bei Department for Work And Pensions (Newport, Newport, Wales (Vereinigtes Königreich)).

    Vorstellungsgespräch

    First 250 word current job description, then 500 word competency. After that is a scenario based test. If passed and application approved then video interview. Just been asked to have a video interview, but I think it's a face to face interview after that if passed.

    Fragen im Vorstellungsgespräch

    • A competency scenario based on communications and influencing   1 Antwort

  9. Hilfreich (4)  

    Employment Coach-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Manchester, England (Vereinigtes Königreich)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im September 2020 bei Department for Work And Pensions (Manchester, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Asked 6 questions based around behaviours that are key to the role.

    I had prepared examples for at least 4 out of the 6 questions.

    4 of them were generic and the way they were worded didn't ask for an example it was based on the role itself and what I would do rather than what I have done.

    I received feedback within a matter of hours that I was not successful and that my answers were either moderate or adequate and a detailed response for each question answered.

    I was confused as to why an adequate or moderate response to a question means I am not successful.

    I have also challenged some of their responses which are conflicting in nature.

    I am yet to hear back from them and I rarely challenge feedback unless I feel it is warranted.

    The video interview was only one way I had no-one on the other side to converse with to provide the 'extra' evidence they say they want.

    Not only that but interviews are meant to be two ways I should have the opportunity to ask any questions I have.

    I know I have the skills and experience they need for this role my work coach even agrees with this and that I should challenge the feedback.

    Overall a negative experience.

    Fragen im Vorstellungsgespräch

    • What do you think makes good customer service?   1 Antwort
    • They asked about a complex situation I have dealt with.   Frage beantworten

  10. Hilfreich (3)  

    Work Coach-Vorstellungsgespräch

    Anonymer Mitarbeiter in Coventry, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im September 2020 bei Department for Work And Pensions (Coventry, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Applied online. Fairly straightforward application process. After submitting this was then asked to complete skills assessment. Had to rate 20 scenarios from highly advisable to least advisable. Following this had video interview

    Fragen im Vorstellungsgespräch

    • How would you explain complex information to someone and make sure they understand   Frage beantworten

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