Fragen im Vorstellungsgespräch zu Beschäftigung als Tier I Technical Support bei Box

First round is a pre-recorded interview of 6 questions some technical and some behavioral and you see different members of different teams. You have thirty seconds to prepare an answer and two minutes to answer the questions.

At first I got an email saying they were gonna do a view interview, which is pretty odd and doesn't feel the same way when you talk to an actual person who actually listens to you and gives you some kind of feedback after you say something and not a recorder. The questions were pretty abstract as usual.

Contacted via LinkedIn, messaged back and forth before proceeding to a phone interview.The recruiter was very helpful and friendly, kept a very conversational tone throughout. She did ask to reschedule the day before, but only by one hour. Allowed more time to review and prep.

The interview process was a bit different from what I was used to. After about a week after I applied, I got an email asking for me to record my answers to pre-recorded interview questions. It was different from the typical phone screening process, but it's definitely understandable since Box is growing fast and are constantly hiring.

Applied via referral. Was contacted by recruiter 1 week later informing me that the position I applied for was filled. However, she thought I might fit into the customer success role. Went through the phone interview. She was incredibly understanding and amiable. Was invited to an on-site interview where I met with 6 individuals ranging from management to Tier 1 Tech Reps (2.5 hours). Pretty relaxed culture (business casual dress) as well as a relatively relaxed interview setting. However, the interview process was very uncoordinated. Many of the interviewers asked similar questions off a piece of paper and half of them were last-second add-ins. Was informed via email 5 days later that I wasn't a good fit for the position (go figure).

I submitted my resume online and was contacted shortly after. The interview process was a nightmare. Extremely disorganized. I was told to send times to schedule another interview and did not receive a response for 3 weeks.

I did a resume drop on a career website for an Entry Recruiting/HR Position. I received an email within the next week to schedule a phone interview. The phone interview lasted about 40 minutes and was very friendly and conversational. At the end of the phone interview the recruiter said that she thought I would be an excellent fit for the Tier 1 Technical Support position. She scheduled a phone interview with the head of the Tech Support Team three days later. The next phone interview was also very upbeat, friendly and lasted about 30 minutes. Later that day I received an email inviting me for an onsite interview. The onsite interview consisted of four 30 minute interviews. Each interview was up to the discretion of the person getting it. Two were very conversational, about my past work an opinions on customer service. Two were more puzzle and problem solving focused.

My impression is that Box is not interested in hiring a qualified individual but someone who the team members will enjoying grabbing a beer with. Not a great way to hire. The office is also very difficult to get to from public transportation. The process was as follows for me: 1) applied online for a different position 2) completed phone screening with recruiter, was recommended I interview for Tech Support role. I was cautioned the pay might not be as high as expected, but to not worry, that it was a comprehensive package (I'm supposed to include the food you serve as part of my pay? No, sorry, that's supposed to be a 'perk'). I agreed that the role would be a good starting point within the company and scheduled an interview. 3) I went onsite for an interview which consisted of 5 smaller 1:1 interviews with members of the team 4) completed the interviews with ease (there were virtually no technical questions) 5) met with the recruiter before leaving the office who was sure to ask "Is there any reason you wouldn't take this job?" multiple times 6) received the 'thanks for your time' email by the end of the week.