Fragen in Vorstellungsgesprächen bei Booking.com für Customer Service Team Lead | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Booking.com für Customer Service Team Lead

Vorstellungsgespräche bei Booking.com

28 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
40%
14%
46%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
84%
12%
4%

Schwierigkeit

3,1
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Team Lead-Vorstellungsgespräch

Anonymer Mitarbeiter in Grand Rapids, MI (Vereinigte Staaten von Amerika)
Angebot angenommen
Positive Erfahrung
Schweres Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert bei Booking.com (Grand Rapids, MI (Vereinigte Staaten von Amerika)).

Vorstellungsgespräch

Questions based on values to the company and how we would handle such situations. Very situational using past experiences. Sometimes difficult to understand or know how to appropriately respond.

Fragen im Vorstellungsgespräch

  • When have you provided Excellent Customer Service   2 Antworten

Andere Bewertungen von Vorstellungsgesprächen für Booking.com

  1.  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Orlando, FL (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im Dezember 2015 bei Booking.com (Orlando, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    They were nice however I was well over qualified and they said I didn't have the qualifications they are looking for. I didn't LOOK the part is the way I felt after the interview. I have worked with this company with another job and always so nice so I reached out to that contact and from what I understand the FL office is kindof stuck up.

    Fragen im Vorstellungsgespräch


  2. Hilfreich (5)  

    Customer Service Team Leader-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Orlando, FL (Vereinigte Staaten von Amerika)
    Kein Angebot
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im April 2017 bei Booking.com (Orlando, FL (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The recruiter calls you and paints a great picture. Very nice and typical tell me of a time questions. All the questions are situation based of prior management experience.

    If you pass that interview you then get a tour with the lovely recruiter. During the walk through I noticed a couple of things. They offer great meal plans for healthy eating and extremely colorful decor with rows of individuals on tables literally next to each other on the actual production floor. This is their "open concept".

    It looked like a crazy call center loaded with bodies and no place to make your space because your literally 1 foot away from your neighbor. Don't expect privacy unless you go into one of their conference rooms which are actually really nice.

    The people did not look happy like the loads of pictures in their profile. Next your taken to your interview with 2 Managers.

    This is my problem! HR please take note! How do you expect to have a productive interview when the people interviewing you speak horrible English? It was a disaster. I have 7 years of Management experience, I promise I was not under qualified. The interviewers would use broken English and ask questions that made no sense or were asked before. Such as tell me when you had an employee not agree with you? Ok I had that example in the bag... only to be asked tell me of time you have problem?... I did ask some clarifying questions but then felt as though one of the interviewers became annoyed.

    Honestly this was the worst interview I've ever had. I can walk away with my head held high knowing I could do a much better job than the two morons interviewing me. I have used proper "English" and I honestly think they could not understand what I was saying.

    At the end of the interview the one interviewer that looked annoyed abruptly ended the interview and literally pushed me out the door! He looked hungover. Oh and their body language not welcoming!

    I think they do have a "type" and frankly a free trip to Amsterdam that's not promised and low pay with leaders that can't see in an innovative way, no thank you!

    DONT BELIEVE THEIR HYPE!

    Fragen im Vorstellungsgespräch

    • All situational question about prior experience. Make sure to provide examples. Good luck on getting someone that actually speaks English and actually understands you.   4 Antworten
  3. Hilfreich (8)  

    Customer Service Team Leader-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Bellevue, WA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im März 2016 bei Booking.com (Bellevue, WA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    This was a two-hour, three-part interview: First portion was a chat with/office tour from the recruiter. Second portion was a panel interview with 1 HR representative, 1 team leader; Last portion was with 2 team leaders/recruiters. The questions were, for the most part, straightforward and directly targeted at customer service/people relations skills.

    Fragen im Vorstellungsgespräch

    • "Describe a conflict with a fellow employee, and what you did to resolve it."   1 Antwort

  4.  

    Team Lead Customer Service-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Kein Angebot
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Januar 2015 bei Booking.com.

    Vorstellungsgespräch

    I was contacted after 1 week to come in for an interview. They were very accomodating regarding time a date. I went in and spoke to two managers for 30 minutes and answered several questions about my previous supervisory experience, how I would handle situations that arose. I was given the opportunity to ask questions at the end of the interview. And was told I would hear something later that week or early the following week. It has been 3 weeks and I have emailed a thank you letter the same day, and a followup in week 2 to see if a decision has been made and no response.

    Fragen im Vorstellungsgespräch

    • How do you handle friendships in the workplace when your their boss   1 Antwort

  5.  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in London, England (Vereinigtes Königreich)
    Kein Angebot
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert im April 2016 bei Booking.com (London, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Firstly you are sent an email which explains you are booked in for a phone interview then if you pass you are asked to attend an assessment interview where two customer service managers interview you along with an one extra candidate who is also being interviewed in the same room as you sort of like a group interview. you are also asked to complete a personal shield and present it. after this you should be called for a second interview.

    Fragen im Vorstellungsgespräch


  6.  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Angebot abgelehnt
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 1 Woche. Vorstellungsgespräch absolviert im April 2016 bei Booking.com.

    Vorstellungsgespräch

    I applied via booking's web site for the position on TL, a week later I had the phone interview which was not that diffucult . The duration of the interview was 20 minutes and the majority of the questions questions was on how I would improve my team

    Fragen im Vorstellungsgespräch

    • How you motivate people ? Have you ever dealt with disciplinary actions ? Why are you looking to change a job?   Frage beantworten

  7.  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Dublin, Dublin (Irland)
    Kein Angebot
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2016 bei Booking.com (Dublin, Dublin (Irland)).

    Vorstellungsgespräch

    Really positive, everyone I spoke to were lovely. I did 2 phone interviews and a skype interview as I was in another country than were the role was based. Was gutted that I didnt get an offer, the video interview was quite nerve wrecking, i'd never experienced this before and I think this let me down. I might apply again in the future, they seem like a great company.

    Fragen im Vorstellungsgespräch

  8.  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in London, England (Vereinigtes Königreich)
    Kein Angebot
    Negative Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im August 2016 bei Booking.com (London, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Applied online, and someone came back to me within a week. First stage was a telephone screening interview - common questions, nothing too difficult. Unfortunately, they don't give any information in advance or even at the beginning of a phone call. Sharp, quick questions, no explanation given. I feel like I was rushed throughout the conversation.

    Fragen im Vorstellungsgespräch


  9. Hilfreich (5)  

    Customer Service Team Lead-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Berlin
    Kein Angebot
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 3 Tage. Vorstellungsgespräch absolviert im August 2016 bei Booking.com (Berlin).

    Vorstellungsgespräch

    1) First step:
    Phone screening: unscheduled call, lasted about 20 minutes.
    2) Second step:
    Group assessment center. About 8 candidates, including internal and external applicants, are separated in two groups to complete a task: set up a workshop to boost team spirit, morale, and productivity. 30 minutes were given to structure workshop and present it.
    After group exercise, a role-play between recruiter and candidates was set. In this role-play, candidates are expected to give individual counselling section to a team member who is underperforming. Tricky part: employee has a "personal" issue and you should show empathy by probing the employee to talk about his personal issue at work.
    Final step is a feedback and if selected, last individual interview will take place.

    Fragen im Vorstellungsgespräch

    • Interview Questions were asked pretty much at stage one during phone screening. Recruiter asked questions about effective training/coaching examples/experiences, KPIs/metrics in Customer Service (contact per hour, first contact resolution, customer satisfaction), and previous experience leading teams and call center environment.
      HR bit disappointing for the caliber of the company. Intercultural specifics and sensitivities seem to not play a major (if any) role in the recruiting process.   Frage beantworten

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