Fragen in Vorstellungsgesprächen bei BT für Customer Service Advisor | Glassdoor.de

Fragen in Vorstellungsgesprächen bei BT für Customer Service Advisor

Vorstellungsgespräche bei BT

60 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
65%
12%
23%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
84%
7%
5%
2
2

Schwierigkeit

2,9
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Advisor-Vorstellungsgespräch

Anonymer Bewerber im Vorstellungsgespräch
Kein Angebot
Negative Erfahrung

Vorstellungsgespräch

The whole process involves applying online and completing the online tests, then the telephone interview and then the face to face interview/ two customer scenarios at one of their call centres where they also show you around and let you listen to calls.

I feel the face to face interview questions were tailored towards what I had said in the phone interview. If you don't have prior call centre experience you will most likely be asked about your ability to adapt

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für BT

  1.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Angebot abgelehnt
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im November 2019 bei BT.

    Vorstellungsgespräch

    Telephone interview with Manpower - They do not let you know when they will call so be prepared. Interviewer was very robotic and seemed fed up. Asked a lot of competency based questions and asked what I knew about broadband which was very little. She then put me on hold for 5 minutes and told me I had passed.
    Next was the 3 hour assessment centre which took place 2 days after the telephone interview.
    There was a group of 11 of us, 1 rep from Manpower and 3 managers from BT. Before we even introduced ourselves we were took out onto the floor to listen to calls because Manpower rep was late and unprepared.
    Icebreaker-Introduce yourself
    Group exercise - To assess how well you work with others
    Slideshow about BT - Manpower rep said hours of work will be Monday - Sunday. The job advert I applied for said Monday -Saturday and an adviser on the floor told me they're only open Monday-Friday. VERY UNORGANISED. This is when I realised it was a waste of time. The manpower rep then proceeded to say we have 22 days holiday which we don't actually get paid for?! We then had to each talk about our job history/why we want this role. It was very clear from the start that 1 person in the group was favoured by Manpower because his mum already worked for BT. She then told us that we would be contacted if we were successful or unsuccessful. days have passed now and I have received no communication so I am assuming I'm unsuccessful which is very rude. I think they know right there an then if your successful or not so they should inform you the same day. Over all very long and disappointing process.

    Fragen im Vorstellungsgespräch


  2.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Liverpool, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte mehr als 4 Wochen. Vorstellungsgespräch absolviert im Juli 2019 bei BT (Liverpool, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Online assessment -> telephone interview -> group interview.

    It was a month after the telephone interview that I heard anything, and then was offered an in-person interview for the following week. Then offered the job later that week.

    I was quite nervous leading up to the group interview but it was really not bad at all, the assessors were all really nice and it was a relaxed atmosphere. The interview involved watching a couple videos about BT, introducing yourself, a 1-1 interview, two 1-1 role play calls, listening in to real calls, and a short group exercise. In total it was a little over 3 hours.

    Fragen im Vorstellungsgespräch

  3.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Glasgow, Schottland (Vereinigtes Königreich)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 4 Tage. Vorstellungsgespräch absolviert im Mai 2019 bei BT (Glasgow, Schottland (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Was a telephone interview, invited to a group assessment which included a group task, was pretty fun. Then finished with a 1-to-1 interview. Only downside was it took longer than most selection process, nearly 2 hours long.

    Fragen im Vorstellungsgespräch


  4. Hilfreich (1)  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Accrington, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im Januar 2019 bei BT (Accrington, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Online, Group, Got an offer shortly after, very easy process and enjoyed the open-ness of feeling comfortable around everyone, what I would say is that when you go into this interview, there is literally no reason to stress, very lovely people.

    Fragen im Vorstellungsgespräch


  5.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Aberdeen, Schottland (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Januar 2019 bei BT (Aberdeen, Schottland (Vereinigtes Königreich)).

    Vorstellungsgespräch

    First i filled out online questionnaire, then got asked to telephone interview after this got called for group interview at assessment center. The interviewer was very nice and it was star based.

    Fragen im Vorstellungsgespräch


  6.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Billericay, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert bei BT (Billericay, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Applied via job site, then within a couple of days was offered a face to face interview. The interview lasted around 40 minutes and was a series of general interview questions. Then I found out the following week that I was offered the job via email.

    Fragen im Vorstellungsgespräch


  7.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei BT.

    Vorstellungsgespräch

    Saw job online
    Applied online
    Registered details
    Asked to complete online questionnaire (set of 30 questions to find out if your suited to the role)
    Telephone Interview (45 minutes)
    Invited to Assessment Centre

    Fragen im Vorstellungsgespräch

  8.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Aberdeen, Schottland (Vereinigtes Königreich)
    Angebot abgelehnt
    Negative Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im September 2018 bei BT (Aberdeen, Schottland (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Started off the interview process by applying for the vacancy online. Few days later I received a call to arrange a telephone interview. Once I had passed the telephone interview I was offered an interview at the assessment centre.

    Feeling nervous and anxious as it was, the whole interview process on the day made me feel worse.
    I arrived on site to be let in the building 10 mins after standing out in the rain (along with 4 other applicants).
    We were taken to a meeting room where we all sat round a table, along with a boss, a team leader and 3 managers)

    First of all we received a presentation from the team leader. Following, x1 group exercise, x2 role plays (which was carried out just you and the manager), then call listening with other call advisors and after all that finally doing the face to face interview. (3 hours).

    For me personally I find interviews daunting as it is without them lasting more than an hour. I feel like 3 hours is far too long. I honestly feel like it was one of the worst experiences of my life. I found it very mentally exhausting. The best way I can describe it would be that it felt like I was back in the school classroom being spoken down to by the teachers.

    I will be finding out tomorrow whether I have a job offer or not but I will be politely declining if offered, after having time to think.

    I’m sure it would be a great job and there is definitely plenty of benefits and positives to the job. It’s the interview process that is off putting.

    Fragen im Vorstellungsgespräch

    • When was a time of change in your life that affected you and how you felt?   Frage beantworten

  9.  

    Customer Service Advisor-Vorstellungsgespräch

    Anonymer Mitarbeiter in Exeter, England (Vereinigtes Königreich)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im September 2018 bei BT (Exeter, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    a few stages online followed by telephone call then a 3 and a half hour interview process which included a discussion and role play then interview. Very unique! You have to be yourself and make sure to be apart of the discussions whilst being monitored throughout the whole process. You need to be prepared to be put to the test in situations which you may be in the role you have applied for. I think the main thing is the type of person you are whether you have done this kind of work or not. People are encouraged to apply from all different back rounds to bring different qualities to the business .

    Fragen im Vorstellungsgespräch


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