Fragen in Vorstellungsgesprächen bei Arvato für Customer Service Representative | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Arvato für Customer Service Representative

Vorstellungsgespräche bei Arvato

38 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
57%
27%
16%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
58%
12%
9%
9
9
3

Schwierigkeit

2,0
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Representative-Vorstellungsgespräch

Anonymer Mitarbeiter in Berlin
Angebot angenommen
Positive Erfahrung
Leichtes Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2017 bei Arvato (Berlin).

Vorstellungsgespräch

They invited me over for a personal interview. When I got there I was in the same room with 3 other candidates and 3 people from the company.
First they introduced themselves, then they asked for us to do the same. After that they made a presentation of the company and the position we applied for (ca 30 min). Afted every main point of the presentation you can ask questions.
Then they gave us a test (German and English). The test felt easy - basic translation for a flight related words, a tiny math task, a few screenshots from Amadeus, where we had to "guess" what is what and stuff like that.
During the test they started to call us one by one for a personal interview. The wanted to know when and for how long I am avaible, if I'm flexible. I didn't have to ask for the salary, they said it themselves. Up until now everything took place in German. Then they switched to English and asked me to describe my last flight.
They told me that I should hear from them in max 1 week and I did in two days.
Positive experience overall, young people, quick hiring process.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für Arvato

  1. Hilfreich (6)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Weaverville, NC (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Tage. Vorstellungsgespräch absolviert im Februar 2017 bei Arvato (Weaverville, NC (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interviewers make you feel like you special & act like they want to here your story. But they don't care. They're just trying to fill seats up in the class. Everyone is hired.


  2. Hilfreich (5)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Sacramento, CA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich auf anderem Weg beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Dezember 2008 bei Arvato (Sacramento, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I initially submitted my resume through careerbuilder online. I was contacted for an interview within a couple of days. During the interview, which was with the manager of the location, I felt that I answered all the questions honestly. Communication between us was good. We agreed that I was fully qualified for the position and she would contact me by the end of the week. I did not hear from her by Monday so I called and left at least three voicemail messages over a period of four days. She finally called me back to let me know she had chosen someone else.

    Fragen im Vorstellungsgespräch

    • Describe a time when you had an irate customer and what the outcome of the situation was.   1 Antwort
  3.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Valencia, CA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich persönlich beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Januar 2008 bei Arvato (Valencia, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The goal of the human resources dept. at arvato digital services is to find people who can LISTEN and think on their feet. Aside from probing you for computer skills including knowledge of Microsoft Office apps and typing skills, they will stage a fake call session with you. They asked me to make up whatever solution came to my head to meet the needs of the customer. My particular "fake call" involved me as an employee at The Gap. A customer called to complain that they ordered clothes and haven't received them when they were supposed to. I basically had to think on my feet and find a solution for them to keep them satisfied.

    In addition to a verbal interview, a written portion was included, where I was asked to form letters in response to different email complaints. In these letters, I had to include certain points of action that would be taken to address the shortcomings of the previous employee interactions. There was a computer-based portion that tested my typing skills by copying word for word a document presented to me on the screen.

    One of the hardest parts of the process was a computer-based portion where I had to listen to people leave voicemails with noisy backgrounds and determine exactly what they needed by answering from a multiple choice questionnaire.

    I had to go get drug tested, which is always an annoying process, only because who enjoys peeing in a cup? And the nurse I got was my age and really cute. So that's always awkward...

    Fragen im Vorstellungsgespräch

    Verhandlungsdetails

    No negotiation. They started at $11 and you take it or leave it.


  4.  

    Customer Services Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Scarborough, ON (Kanada)
    Angebot angenommen
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Der Vorgang dauerte eine Woche. Vorstellungsgespräch absolviert im Dezember 2010 bei Arvato (Scarborough, ON (Kanada)).

    Vorstellungsgespräch

    interview with HR

    will send you an online exam link

    interview with Manager

    Offer

    Fragen im Vorstellungsgespräch


  5.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Angeles, Angeles (Philippinen)
    Angebot angenommen
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im August 2015 bei Arvato (Angeles, Angeles (Philippinen)).

    Vorstellungsgespräch

    It was quite fast during the initial process but I waited longer for the final interview. I guess I was able to finish 5 movies in the lobby while waiting for my name to be called.

    Fragen im Vorstellungsgespräch

    • Why did you chose to apply in Arvato Clark?   1 Antwort

  6.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch
    Angebot abgelehnt
    Positive Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich über einen Personalvermittler beworben. Vorstellungsgespräch absolviert bei Arvato.

    Vorstellungsgespräch

    I was interviewed by 2 people via hangouts. They were friendly, we did a simulation of CSR and a customer. They told me about the company, and asked questions from my past experience especially related to customer service. it took around 50 minutes.

    Fragen im Vorstellungsgespräch

    • Describe a situation where you had unsatisfied customer, how do you deal with workload , why do you want to work as a CSR.   Frage beantworten

  7.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Kraków (Polen)
    Angebot angenommen
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 5 Tage. Vorstellungsgespräch absolviert im Januar 2017 bei Arvato (Kraków (Polen)).

    Vorstellungsgespräch

    Unprofessional, rushed. People who are doing the interviews are not meant for their jobs obviously. It seemed very one-sided, about their needs only. Perhaps one of the most unprofessional interviews I've had. Not to confuse with casual or chill - just very amateurish

    Fragen im Vorstellungsgespräch

  8.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Gütersloh
    Angebot angenommen
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2017 bei Arvato (Gütersloh).

    Vorstellungsgespräch

    Very easy, they lied a lot about working schedule and responsibilities.
    In fact everything was totally different. I met 6 people who were told the same lies as I were.
    They will promise you flexible starting hours and interesting job, in fact in the course of training many people alredy looking for another job. Training is unprofessional, conducted by a lady who is not professional trainer, very low quality.

    Fragen im Vorstellungsgespräch


  9.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Slough, Berkshire, South East England, England (Vereinigtes Königreich)
    Kein Angebot
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert im Oktober 2017 bei Arvato (Slough, Berkshire, South East England, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Very brief telephone assessment and then an unprofessional face to face. Basic maths test and very basic competency questions, followed by brief chat on experience.

    Arrived and kept waiting in the canteen for 20 minutes for someone to come and interview me,..in the canteen!

    Atmosphere was very unprofessional. Interview finished in a break out booth (with dirty tables) in the call centre.

    Everything felt very disorganized. There was obviously a prescribed process to follow but this was done in an amateurish manner - which raises flags about how employees are treated, how seriously the work is taken and so on.

    Fragen im Vorstellungsgespräch

    • Basic competency - give an example of when you dealt with conflict / used numeracy/ ensured high quality.   Frage beantworten

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