Fragen in Vorstellungsgesprächen bei Arvato für Customer Service Representative | Glassdoor.de

Fragen in Vorstellungsgesprächen bei Arvato für Customer Service Representative

Vorstellungsgespräche bei Arvato

37 Bewertungen von Vorstellungsgesprächen

Erfahrung

Erfahrung
58%
28%
14%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
58%
12%
9%
9
9
3

Schwierigkeit

2,1
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht

 

Customer Service Representative-Vorstellungsgespräch

Anonymer Mitarbeiter in Berlin
Angebot angenommen
Positive Erfahrung
Leichtes Gespräch

Bewerbung

Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2017 bei Arvato (Berlin).

Vorstellungsgespräch

They invited me over for a personal interview. When I got there I was in the same room with 3 other candidates and 3 people from the company.
First they introduced themselves, then they asked for us to do the same. After that they made a presentation of the company and the position we applied for (ca 30 min). Afted every main point of the presentation you can ask questions.
Then they gave us a test (German and English). The test felt easy - basic translation for a flight related words, a tiny math task, a few screenshots from Amadeus, where we had to "guess" what is what and stuff like that.
During the test they started to call us one by one for a personal interview. The wanted to know when and for how long I am avaible, if I'm flexible. I didn't have to ask for the salary, they said it themselves. Up until now everything took place in German. Then they switched to English and asked me to describe my last flight.
They told me that I should hear from them in max 1 week and I did in two days.
Positive experience overall, young people, quick hiring process.

Fragen im Vorstellungsgespräch

Andere Bewertungen von Vorstellungsgesprächen für Arvato

  1. Hilfreich (8)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Weaverville, NC (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Tage. Vorstellungsgespräch absolviert im Februar 2017 bei Arvato (Weaverville, NC (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The interviewers make you feel like you special & act like they want to here your story. But they don't care. They're just trying to fill seats up in the class. Everyone is hired.


  2. Hilfreich (5)  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Sacramento, CA (Vereinigte Staaten von Amerika)
    Kein Angebot
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich auf anderem Weg beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Dezember 2008 bei Arvato (Sacramento, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    I initially submitted my resume through careerbuilder online. I was contacted for an interview within a couple of days. During the interview, which was with the manager of the location, I felt that I answered all the questions honestly. Communication between us was good. We agreed that I was fully qualified for the position and she would contact me by the end of the week. I did not hear from her by Monday so I called and left at least three voicemail messages over a period of four days. She finally called me back to let me know she had chosen someone else.

    Fragen im Vorstellungsgespräch

    • Describe a time when you had an irate customer and what the outcome of the situation was.   1 Antwort
  3.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Valencia, CA (Vereinigte Staaten von Amerika)
    Angebot angenommen
    Positive Erfahrung
    Schweres Gespräch

    Bewerbung

    Ich habe mich persönlich beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Januar 2008 bei Arvato (Valencia, CA (Vereinigte Staaten von Amerika)).

    Vorstellungsgespräch

    The goal of the human resources dept. at arvato digital services is to find people who can LISTEN and think on their feet. Aside from probing you for computer skills including knowledge of Microsoft Office apps and typing skills, they will stage a fake call session with you. They asked me to make up whatever solution came to my head to meet the needs of the customer. My particular "fake call" involved me as an employee at The Gap. A customer called to complain that they ordered clothes and haven't received them when they were supposed to. I basically had to think on my feet and find a solution for them to keep them satisfied.

    In addition to a verbal interview, a written portion was included, where I was asked to form letters in response to different email complaints. In these letters, I had to include certain points of action that would be taken to address the shortcomings of the previous employee interactions. There was a computer-based portion that tested my typing skills by copying word for word a document presented to me on the screen.

    One of the hardest parts of the process was a computer-based portion where I had to listen to people leave voicemails with noisy backgrounds and determine exactly what they needed by answering from a multiple choice questionnaire.

    I had to go get drug tested, which is always an annoying process, only because who enjoys peeing in a cup? And the nurse I got was my age and really cute. So that's always awkward...

    Fragen im Vorstellungsgespräch

    Verhandlungsdetails

    No negotiation. They started at $11 and you take it or leave it.


  4.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Neutrale Erfahrung
    Leichtes Gespräch

    Vorstellungsgespräch

    General questions, language test, asked about work experience. I was also asked about the studies. Role play, what do you know about us, what are your skills, etc. The interview was easy.

    Fragen im Vorstellungsgespräch


  5.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Lissabon (Portugal)
    Angebot abgelehnt
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Tage. Vorstellungsgespräch absolviert im Januar 2019 bei Arvato (Lissabon (Portugal)).

    Vorstellungsgespräch

    I applied online. The process took two days. I interviewed at Arvato (Lisbon, Portugal) in January 2019.

    It was fast because they needed workers for the next week. I received the first call and I did a pre-selection interview. They just explained to me what kind of project was and asked me about my current situation (if I was working, my salary expectations and others).

    After that, they sent me some online tests to evaluate my knowledge about hardware, customer service and level of English and Spanish. I passed them and I did other interview next day via Skype with the project manager and human resources. They told me the conditions about schedule, kind of work and salary. I declined.

    Fragen im Vorstellungsgespräch


  6.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Dublin, Dublin (Irland)
    Angebot angenommen
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Vorstellungsgespräch absolviert bei Arvato (Dublin, Dublin (Irland)).

    Vorstellungsgespräch

    Video interview and face to face interview. I got the feedback the following week.
    In the video interview there were around 10 questions regarding general questions about technology, customer services situations and professional experience questions.
    The face to face interview was straight away, not tricky questions, nice interviewer and it took around 30 minutes.

    Fragen im Vorstellungsgespräch

    • General questions about customer service situations, professional experience...
      It was not a tricky interview.
      The interviewer was very friendly.   Frage beantworten

  7.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter
    Angebot angenommen
    Neutrale Erfahrung
    Durchschnittl. Gespräch

    Vorstellungsgespräch

    Phone interview then come in for years and then another interview by supervisors .asks questions relating to communication.teamwork.and timeliness.ps there are many clients that they work with,for me it had to do with ecommerce

    Fragen im Vorstellungsgespräch

    • How do you deal with someone who asks alot of questions while ur doing ur job   Frage beantworten
  8.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Mitarbeiter in Lissabon (Portugal)
    Angebot angenommen
    Neutrale Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Mai 2018 bei Arvato (Lissabon (Portugal)).

    Vorstellungsgespräch

    Recieved a call to be in person at the company next day, was Easy, just to check knowledge and language level to apply for the position selected, probably the same for every level of employees and management

    Fragen im Vorstellungsgespräch


  9.  

    Customer Service Representative-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in Berlin
    Kein Angebot
    Negative Erfahrung
    Leichtes Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert bei Arvato (Berlin).

    Vorstellungsgespräch

    The interview consisted of a group presentation followed by a short individual interview. Two days later I received an email saying they had a good impression and would like to offer me a contract when the start dates were finalised. I followed up two weeks later and never got a response. I have sent a total of five emails to three different Arvato recruiters and not one ever responded to me. Telling someone they have a job and then never responding is totally unacceptable.

    Fragen im Vorstellungsgespräch

    • The asked very few personal questions. They wanted to know if I would be okay with the work.   Frage beantworten

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