- Kultur & Werte
- Vielfalt & Inklusion
- Vergütung & Zusatzleistungen
Ich habe in Vollzeit bei CDK Global gearbeitet (Über 5 Jahre)
Great Co-Workers - I ended up with a great team at CDK. We were small but got along well.
Good Initial Pay - Starting out pay was excellent.
Internal surveys - They wanted to know how to improve.
CDK Drive & Other Software - Drive is the equivalent of a car being held together by duct tape. The teams who work on the back end screw up other parts of the program so easily if they make just one mistake, or forget to check one thing after making a change. SERIOUSLY. If someone in the forms department even makes ONE typo, it totally shuts down a Dealership's Document archiving. There needs to be MORE safeguards. Also, hope they get Flex up soon for their sake because some genius decided to have Drive run in Internet Explorer, exclusively. As soon as other browsers came out they should have been on it to have the program run on those too. But that would cost money wouldn't it?
Raises - The longer you work for them, the less they offer to keep you. Also, reworking job titles so you don't have to give out promotions, is a really dirty thing to do to your employees. I, along with a few others, were told we would be getting a promotion one year. We were given a low raise and told the promotion we would be getting would make up for the low raise. Then it got pushed back to the beginning of the next year. Then that got pushed back again to the middle of the year. Then job titles were "reworked". By next compensation update, no mention of the promotion and just a crappy raise.
Upper Management - Don't know what they're doing. I had a wonderful manager. The guy above her, not so much.
Benefits - Started with a great medical and prescription plan, then after that they switched to a real stinker of a package. Good luck if you are diabetic. When they switched to the new program they initially had some supplemental health program for employees to prove they were trying to "Be fit and healthy" and give you an amazon gift card if you got so many points. They got rid of that too.
Customer culture - They have a "customer is always right" culture and you can't EVER say anything negative on the phones. Even saying "No Problem" is not allowed, if you go by their training. If a customer has a problem that's a known defect you can't call it a "defect". They also have a nasty habit of babying the customers and the customers know it. We had so many calls about issues that the customers could solve themselves but we were told to help them rather than teach them how to help themselves.
Stress - Small teams for a big company = constant stress. When they brought on the Indian division it only caused more customer calls and complaints. I'm not blaming the Indian division though because the company thought they only needed six months of training for everyone. No.
Ingenuity - They would hire people in at the higher levels to think of how to get more customers. Great. However, they never listened to their front line customer support people. Asking the client what their problems are works to a degree. If you want to know how to REALLY improve, ask the people that help your customers. We see the patterns. We know what issues are happening the most. But NO ONE ever asked us, and if they DID... Nothing came of it.
Internal surveys - They asked how to improve, but never changed anything to help US, just their statistics.
Monthly "BOING" games - A monthly game of bingo to keep up employee moral... Really? THAT'S how you are going to improve moral? Maybe give decent raises and healthcare plans to the employees. Maybe staff your company beyond the bare minimum needed per team! I promise you, in the long run having some extra bodies per team to reduce stress is going to only improve your company!
Employee Moral - I am not exaggerating when I say as I was leaving, only one person on the team (that I talked to) did not envy me or have the same idea. The only one who was happy to stay was one who was just happy to have the job. That's NOT good enough. Your job should not leave you physically exhausted when there's no physical work required. A job should not leave you feeling like a zombie at the end of the day.
Growth - Good luck. At best you might get a parallel position but it mostly just dead ends. I had hopes of moving to management but there was little opportunities to grow.
Rat an das Management
Listen to your customer support people. They are your front liners. They know the ins and outs of your program and can really give you an idea on what needs to be changed. It's great to listen to your customers, but you're ignoring the people under you. They can only hold you up so long before their arms get tired. I worked for the company for five years. One of the most innovating projects you had was the Community Project. If you had just introduced it better and listened to the people in the community, it would have been so great! I still got "kudos" for posts I made on the team, YEARS LATER.
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Ich habe mich persönlich beworben. Der Vorgang dauerte 3 Wochen. Vorstellungsgespräch absolviert bei CDK Global (Norwood, OH (Vereinigte Staaten von Amerika)).
Internal interview, have been with CDK for a few years
Totally qualified for one of the four open positions, yet not only did they hire inside, they also hired outside candidates
They preach that one can grow and advance, then when you try they hire from outside
Fragen im Vorstellungsgespräch