- Kultur & Werte
- Vergütung & Zusatzleistungen
Ich habe in Vollzeit bei Audley Travel gearbeitet (mehr als ein Jahr)
Great socials, great team, good office atmosphere. Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both. They also lowered the sales targets for new starters which is great. Fam trips are a great idea and well worth it.
Before I start I want to say that I genuinely believe that HR has good intentions to make this a great place to work. In the end however, there's an investor at the end of the chain and they are of course primarily interested in numbers. This may work well in the financial industry, but in the end Audley is a travel company selling "experiences" - as cheesy as it sounds. Most people who decide to work here do so out of a passion for travel, cultures and to plan incredible trips for their clients. The result of the management pushing, pushing and pushing for quotes and bookings has been quite clear, our department has lost a third of their staff within the past year. The firm's employee retention is non existent, there's been a wave of experienced staff members leaving recently and it feels that really no one bats an eye.
But let's start with the commission system. Of course your commission depends on how many bookings you make a month which is perfectly fine. The problem is that they will retrospectively deduct part of it (or even all of it) from your next paycheck if for whatever reason your client hasn't come back satisfied from their holiday. Reasons could be anything from a bad driver or guide in the country in question, a cancelled flight or any other reason which the country specialists don't have any control of. You are often the scapegoat for everything. Meaning, if your client decided they're not happy with something that's completely out of your control, you will be personally financially liable for it. If you're lucky and you dispute it, you might get it back if your manager is willing to help but it's a hassle and few people go that far. For a company that literally throws money at every customer not returning completely happy, sometimes in the thousands, this is just not good enough.
Many reviews on here mention high stress levels and long hours. The pressure is indeed high, in the end it is a sales environment. The problem is that your job goes far beyond just being a sales specialist. You are an operations, admin, complaints and occasionally product representative at the same time. Generally not bad as it gives you a variety of tasks every day. The problem however is that your sales targets and customer service targets remain the same, there's simply no flexibility. There's pressure coming from all sides and oftentimes long hours are the only way to finish everything at the end of the day. The elites and turbos who have often worked at Audley for many years know how to do it but for new starters in particular this can be quite the challenge.
Then there's clearly a lack of career progression opportunities, mainly due the fact that growing the sales department is the company's main concern. The product teams are kept small and while they are doing their best, there's a lot more potential to improve product, text and new ideas especially against the background of new competitors such as vivid travel, imagine and co. A travel operations department doesn't exist as every specialist manages both sales and operations process for each client.
If you decide to work for Audley, make sure you're aware that you're making yourself financially liable for the next 18 months in case you decide that this job is not for you (unless they let you go during or right after probation). Otherwise they can make you pay up to 2k in fam costs. I have seen first hand how even close to these 18 months they will make specialists pay a substantial amount back.
IT systems totally outdated and a pain.
I know the above all sounds very negative, but if you've got a passion for sales and are quite organised then I'd give it a go. It's a good start into the industry, be it sales or travel and if you're committed and sales driven then it could be a great opportunity.
Rat an das Management
Take better care of your employees, especially the ones that have been there for a long time. Loosing too many experienced people ultimately means less bookings and a lack of experienced customer service. Happy employee = happy client, not the other way around.
Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2016 bei Audley Travel (London, England (Vereinigtes Königreich)).
Initial phone screen with a recruiter followed by an online personality test. Face to face interview at London office with a head travel consultant from the specialist area and a member of HR. Lots of questions regarding sales experience and asked to do a written test writing a letter to accompany a brochure. Staff very friendly and helpful.
Fragen im Vorstellungsgespräch