Büro von Audley Travel London | Glassdoor

Audley Travel London, England (Vereinigtes Königreich)

Bewertungen für Audley Travel London, England (Vereinigtes Königreich)

  • Hilfreich (1)

    „Mixed feelings”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Country Sales Specialist in London, England (Vereinigtes Königreich)
    Ehem. Mitarbeiter - Country Sales Specialist in London, England (Vereinigtes Königreich)
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei Audley Travel gearbeitet (mehr als ein Jahr)

    Pros

    Great socials, great team, good office atmosphere. Good opportunity for someone coming from uni wanting to get a foot into the door in sales, travel or both. They also lowered the sales targets for new starters which is great. Fam trips are a great idea and well worth it.

    Kontras

    Before I start I want to say that I genuinely believe that HR has good intentions to make this a great place to work. In the end however, there's an investor at the end of the chain and they are of course primarily interested in numbers. This may work well in the financial industry, but in the end Audley is a travel company selling "experiences" - as cheesy as it sounds. Most people who decide to work here do so out of a passion for travel, cultures and to plan incredible trips for their clients. The result of the management pushing, pushing and pushing for quotes and bookings has been quite clear, our department has lost a third of their staff within the past year. The firm's employee retention is non existent, there's been a wave of experienced staff members leaving recently and it feels that really no one bats an eye.

    But let's start with the commission system. Of course your commission depends on how many bookings you make a month which is perfectly fine. The problem is that they will retrospectively deduct part of it (or even all of it) from your next paycheck if for whatever reason your client hasn't come back satisfied from their holiday. Reasons could be anything from a bad driver or guide in the country in question, a cancelled flight or any other reason which the country specialists don't have any control of. You are often the scapegoat for everything. Meaning, if your client decided they're not happy with something that's completely out of your control, you will be personally financially liable for it. If you're lucky and you dispute it, you might get it back if your manager is willing to help but it's a hassle and few people go that far. For a company that literally throws money at every customer not returning completely happy, sometimes in the thousands, this is just not good enough.

    Many reviews on here mention high stress levels and long hours. The pressure is indeed high, in the end it is a sales environment. The problem is that your job goes far beyond just being a sales specialist. You are an operations, admin, complaints and occasionally product representative at the same time. Generally not bad as it gives you a variety of tasks every day. The problem however is that your sales targets and customer service targets remain the same, there's simply no flexibility. There's pressure coming from all sides and oftentimes long hours are the only way to finish everything at the end of the day. The elites and turbos who have often worked at Audley for many years know how to do it but for new starters in particular this can be quite the challenge.

    Then there's clearly a lack of career progression opportunities, mainly due the fact that growing the sales department is the company's main concern. The product teams are kept small and while they are doing their best, there's a lot more potential to improve product, text and new ideas especially against the background of new competitors such as vivid travel, imagine and co. A travel operations department doesn't exist as every specialist manages both sales and operations process for each client.

    If you decide to work for Audley, make sure you're aware that you're making yourself financially liable for the next 18 months in case you decide that this job is not for you (unless they let you go during or right after probation). Otherwise they can make you pay up to 2k in fam costs. I have seen first hand how even close to these 18 months they will make specialists pay a substantial amount back.

    IT systems totally outdated and a pain.

    I know the above all sounds very negative, but if you've got a passion for sales and are quite organised then I'd give it a go. It's a good start into the industry, be it sales or travel and if you're committed and sales driven then it could be a great opportunity.

    Rat an das Management

    Take better care of your employees, especially the ones that have been there for a long time. Loosing too many experienced people ultimately means less bookings and a lack of experienced customer service. Happy employee = happy client, not the other way around.

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Fotos von Audley Travel, London, England (Vereinigtes Königreich)

Audley Travel-Foto von: The incredible 4 prep for some serious competition!
Audley Travel-Foto von: Kick up your feet and relax!
Audley Travel-Foto von: Our CEO Ian, handing out cupcakes to the London team
Audley Travel-Foto von: An evening of bouncy ball races around the office!
Audley Travel-Foto von: Don't we scrub up well! Our London office celebrating Christmas and the end of our 20th year.
Audley Travel-Foto von: Cupcake Fridays!

Jobs bei Audley Travel, London, England (Vereinigtes Königreich)

Gehälter für Audley Travel London, England (Vereinigtes Königreich)

Gehälter in £ (GBP)
Durchschn.
Min.
Max.
25.852 £ pro Jahr
25 Tsd £
29 Tsd £
25.852 £ pro Jahr
25 Tsd £
29 Tsd £
36.219 £ pro Jahr
33 Tsd £
39 Tsd £
36.219 £ pro Jahr
33 Tsd £
39 Tsd £
28.765 £ pro Jahr
28 Tsd £
30 Tsd £
28.765 £ pro Jahr
28 Tsd £
30 Tsd £

Vorstellungsgespräche bei Audley Travel London, England (Vereinigtes Königreich)

Erfahrung

Erfahrung
54%
17%
29%

Einladung zum Vorstellungsgespräch

Einladung zum Vorstellungsgespräch
80%
12%
4%
4

Schwierigkeit

3,0
Durchschnittl.

Schwierigkeit

Schwer
Durchschnittl.
Leicht
  1.  

    Travel Sales Consultant-Vorstellungsgespräch

    Anonymer Bewerber im Vorstellungsgespräch in London, England (Vereinigtes Königreich)
    Kein Angebot
    Positive Erfahrung
    Durchschnittl. Gespräch

    Bewerbung

    Ich habe mich online beworben. Der Vorgang dauerte 2 Wochen. Vorstellungsgespräch absolviert im März 2016 bei Audley Travel (London, England (Vereinigtes Königreich)).

    Vorstellungsgespräch

    Initial phone screen with a recruiter followed by an online personality test. Face to face interview at London office with a head travel consultant from the specialist area and a member of HR. Lots of questions regarding sales experience and asked to do a written test writing a letter to accompany a brochure. Staff very friendly and helpful.

    Fragen im Vorstellungsgespräch

    • Sell me a fruit, shoes or a place   1 Antwort
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