THE JOB - AT A GLANCE
Who we are
We are a truly international team and proud to play a central role in securing the electricity supply for Europe. As one of the leading Regional Coordination Centre (RCCs), we and our partners, provide integrated services to 16 electricity transmission system operators (TSOs) and their control centers in 12 European countries. Our network security assessment and capacity calculation procedures, play an incremental role in securing the operational security of the European power system every hour of the day, around the clock.
Working with us
We are a smart and highly skilled bunch of people from more than 35 countries: In our team, we don't just pay lip service to diversity – we live it every day. What unites us, is the real motivation to develop and contribute to new ways and new standards for a secure energy supply in Europe. We actively work with our culture and use our company behaviours as compass for our performance.
We don't just offer a great job - also great benefits

We strive to provide TSCNET employees with an inspiring benefits experience, focused on supporting their physical, financial, and emotional wellbeing.

Financials & Personnel Development
Competitive compensation
Performance driven bonus payment
Annual Salary Review
Self-care budget monthly tax-free to use for supermarkets and shops
Attractive company pension scheme with company support
Eligibility for shopping-benefits through ‘Corporate Benefits’
Individual personnel development with defined annual training budget
Relocation service for international new joiners
Flexibility & Family
Hybrid work model to support individual flexibility - on average 2 days mobile working /3 days office work
Work from anywhere: Workation worldwide for up to 20 days a year
Part time working models
Cover of 10 days child-sickness per child and several special leave options
Health & Wellbeing
Hotline to certified psychologists for mental health support and assurance
We have processes in place for both physical and mental health support
Support of company doctor for selected screenings and vaccinations
Bicycle leasing programme
Coffee & tea and fresh fruit
Plenty of staff events throughout the year
This is what your day will look like

System Design:
Assist in designing IT systems, including hardware, software, networks, and integration points as part of the development of IT architectural solutions.

Technology Evaluation and Selection:
Support the evaluation of new technologies, tools, and platforms to determine their suitability for adoption.

Requirements Analysis:
Collaborate with stakeholders to gather and analyse business requirements, translating them into technical specifications.

Service Delivery Management:
Being accountable and responsible for the delivery of one or several IT services (Application & Infrastructure) and managing them throughout their lifecycle.
Assist in the development and implementation of IT service delivery processes and standard operating procedures.
Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
Responsible for managing or participating in the vendor lifecycle management activities including RFP process, vendor contract negotiations, vendor performance etc.

Incident and Problem Management:
Support the resolution of incidents and problems related to IT systems and services, ensuring timely resolution and minimal impact on users.

Change and Release Management:
Play the role of a Change Manager and assist in managing the change and release processes, including planning, scheduling, coordinating, and governance related to the changes to IT systems and services.

Documentation and Reporting:
Maintain accurate documentation of service delivery processes and related procedures.
Regular reporting on critical success factors and key performance indicators
You come with
Bachelor's degree in Computer Science, Information Technology, or related field.
Hands on experience in IT architecture principles, methodologies, and best practices.
Strong understanding and experience with IT service management using ITIL framework. Familiarity with other frameworks like COBIT, or ISO/IEC 20000 are a plus.
Proficiency in systems analysis, requirements gathering, and technical documentation.
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Detail-oriented with strong analytical and problem-solving abilities.
Experience with IT service management tools (ServiceNow & Jira) and systems are a plus.
ITIL certification (Foundation level) is mandatory. TOGAF, AWS Certified Solutions Architect etc. are desirable.
Your online application
TSCNET Services GmbH
Weihenstephaner Strasse 9
81673 München (Munich)
D/Germany

E-Mail: jobs@tscnet.eu
www.tscnet.eu