Bewertungen für UnitedHealth Group Customer Service Advocate | Glassdoor.de

UnitedHealth Group Bewertungen für Customer Service Advocate

Aktualisiert am 22. Jul 2019

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59 Bewertungen gefunden

2.9
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BewertungstrendsBewertungstrends
36%
Würden einem Freund empfehlen
38%
Befürworten Geschäftsführer
Dave Wichmann
2 Bewertungen
  1. Hilfreich (1)

    "Uhg"

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    Akt. Mitarbeiter - Customer Service Advocate 

    Ich arbeite bei UnitedHealth Group (Vollzeit)

    Pros

    Great coworkers always there to help

    Kontras

    Long hiring process took couple weeks

    UnitedHealth Group2019-07-23
  2. "Call Center Environment"

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Customer Service Advocate 
    Empfiehlt

    Ich habe für mehr als 3 Jahre bei UnitedHealth Group gearbeitet (Vollzeit)

    Pros

    Great Supervisor and Team Members

    Kontras

    Slow Advancement even if potential is there.

    UnitedHealth Group2019-05-25
  3. Hilfreich (5)

    "Great company , BUT"

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
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    Akt. Mitarbeiter - Customer Service Advocate in Irving, TX
    Empfiehlt
    Positive Prognose

    Ich arbeite seit mehr als 3 Jahren bei UnitedHealth Group (Vollzeit)

    Pros

    Great company. Great benefits , and flexibility. You have the ability to work from home with qualifying metrics after six months , and the company is very good a rewarding great representatives.

    Kontras

    It’s very hard to move up here. I’ve been in the same position for four year , frequently they have trained me and placed me as backup for other dept./etc however when applying for a position within that specific department, they will not hire. This is consistent amongst my peers as well. It can be discouraging. Also , for such a large company the right hand doesn’t always know what the left is doing , which is bothersome...

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    UnitedHealth Group2019-03-04

    Reaktion von UnitedHealth Group

    March 5, 2019Enterprise Talent Community Manager

    Thank you for sharing your experience. I encourage you to take advantage of some of the links within the HUB to develop your internal online profile, take a LearnSource course and network within the organization. You may want to consider joining the Culture Ambassador program and ...

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  4. Hilfreich (7)

    "Employee health and wellness not a priority for healthcare giant"

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    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Senior Customer Service Advocate 
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als 3 Jahre bei UnitedHealth Group gearbeitet (Vollzeit)

    Pros

    Opportunities to grow within the company

    Kontras

    When you sign on, you agree to work overtime. The problem is, the overtime is all the time. There is ALWAYS a crisis going on that requires extra hours on your normal days and often extra time on your days off as well. It wasn't unusual to get texts at 8am on Saturday and Sunday asking me to come in and work. There were times when the team I was on ended up being required to do our job in overtime because service level...

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    UnitedHealth Group2019-03-06
  5. Hilfreich (3)

    "Customer Care Advocate"

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    • Work-Life-Balance
    • Kultur & Werte
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    • Vergütung und Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Customer Service Advocate in Oklahoma City, OK
    Empfiehlt nicht
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe weniger als ein Jahr bei UnitedHealth Group als Vollzeit gearbeitet

    Pros

    Inexpensive Healthcare Coverage, Time Off Acceptable

    Kontras

    Where do I start??? Training unprofessional and inconsistent to the kind of job you will be doing. Got out on the floor and definitely felt very much unprepared. This job is sink or swim. They have what are called floor walkers...the name says it all..the primary focus for the floor walkers is to assist you if you have questions..and you will have questions because the training is so substandard and does not begin to...

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    Rat an das Management

    Scrap the whole office and start over!!!

    UnitedHealth Group2018-11-13
  6. "Customer Service Advocate"

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Customer Service Advocate in Costa Mesa, CA
    Empfiehlt nicht
    Positive Prognose
    Stimmt gegen Geschäftsführer

    Ich arbeite seit mehr als einem Jahr bei UnitedHealth Group (Vollzeit)

    Pros

    Flexible schedule, nice work environment.

    Kontras

    Low pay and limited opportunity for advancement..

    Rat an das Management

    Increase pay rate and improve training classes so employees can advance to better opportunities in the company.

    UnitedHealth Group2018-10-21
  7. Hilfreich (1)

    "Customer Service Advocate"

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    • Work-Life-Balance
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    • Karrieremöglichkeiten
    • Vergütung und Zusatzleistungen
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    Akt. Mitarbeiter - Customer Service Advocate in Lisle, IL
    Empfiehlt nicht
    Positive Prognose

    Ich arbeite seit weniger als einem Jahr bei UnitedHealth Group als Vollzeit

    Pros

    Stability, benefits, location, stability, free coffee.

    Kontras

    A lot of talk about advancement. talk.

    Rat an das Management

    Don't treat employees like they are in junior high

    UnitedHealth Group2018-10-09
  8. Hilfreich (2)

    "Not Keen to the concerns of their employees"

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Customer Service Advocate in Roanoke, VA
    Empfiehlt
    Negative Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 3 Jahren bei UnitedHealth Group (Vollzeit)

    Pros

    -A great company to gain customer service experience with -Will be cross trained in a wealth of areas -Healthy Working environment

    Kontras

    -Leadership does not listen to concerns of employees when implementing processes and projects that they will not directly be apart of -Hard to make a career as Customer Service is the last to be promoted more often than not -Awful insurance package, in spite of insurance being supplied by company

    Rat an das Management

    Senior Leadership should make more of an effort to speak with agents. Direct leadership in between the two often doesn't communicate questions, concerns, and issues that should be identified.

    UnitedHealth Group2018-09-21

    Reaktion von UnitedHealth Group

    September 24, 2018Enterprise Talent Community Manager

    Thank you for sharing your feedback. It's great that you want to be more involved with leadership and "in the know". Consider interacting with others on the HUB and networking with leadership or volunteering to be on projects that could give you more exposure to initiatives within ...

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  9. Hilfreich (12)

    "Only positive is the compensation!"

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    • Work-Life-Balance
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    Akt. Mitarbeiter - Customer Service Advocate in Maryland Heights, MO
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich arbeite seit mehr als 3 Jahren bei UnitedHealth Group (Vollzeit)

    Pros

    The only positive thing about this job is the pay

    Kontras

    Nepotism Career Advancement- there are plenty of opportunities available but you have to kiss up and know the right people to advance up Medical Benefits- horrible compared to other employers Work environment- very negative makes you not want to come into work Schedules- they are not flexible when it comes to shift bids they tell you it’s based off metrics which is false Management and Leadership- lack proper training...

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    Rat an das Management

    Show your employees that you actually care and communication is key!

    UnitedHealth Group2018-05-18
  10. Hilfreich (7)

    "Management Lacks Leadership, Favoritism, Poor Pay"

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    • Work-Life-Balance
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    Ehem. Mitarbeiter - Customer Service Advocate in Orlando, FL
    Empfiehlt nicht
    Negative Prognose

    Ich habe für mehr als ein Jahr bei UnitedHealth Group gearbeitet (Vollzeit)

    Pros

    Benefits and choice of schedule picks; once a year during shift bids.

    Kontras

    Management lacks leadership and accountability. Management demands Matrix adherences (no problem/it's easy to adhere to their expectations), but provides NO solutions for advancement, leadership opportunities or team building. Management is very clickish, promoting their friends and partners. Building and work environment are toxic, dirty, and smells. Annual reviews are all "cut and paste" per corporate guidelines. Management...

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    Rat an das Management

    Advise to corporate; Fire the management and think about closing this location down. Quit following the corporate black and white hand book and treat the employees as individuals and show them respect. As a fortune 500 corporation - you are making millions of dollars each quarter - from the members; put the profits towards the workers and not towards the shareholders and your profits and growth.

    UnitedHealth Group2018-04-01
59 Bewertungen gefunden