Bewertungen für U.S. Bank Customer Service Manager | Glassdoor.de

U.S. Bank Bewertungen für Customer Service Manager

Aktualisiert am 30. Jul 2019

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32 Bewertungen gefunden

2.0
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BewertungstrendsBewertungstrends
4%
Würden einem Freund empfehlen
0%
Befürworten Geschäftsführer
U.S. Bank CEO Andrew Cecere
Andrew Cecere
1 Bewertungen
  1. „Not much employee help”

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    Ehem. Mitarbeiter - Customer Service Manager 
    Empfiehlt nicht
    Positive Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe bei U.S. Bank gearbeitet (Vollzeit)

    Pros

    Good pay, good incentives, fun co workers

    Kontras

    No support, management, lack of support from upper management

    U.S. Bank2019-07-30
  2. „Low Pay”

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    Customer Service Manager in Seattle, WA
    Empfiehlt nicht
    Positive Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als 3 Jahre bei U.S. Bank gearbeitet ()

    Pros

    If you are willing to teach yourself you can move up

    Kontras

    Low pay, no training. Very sales heavy

    Rat an das Management

    Create a mentor program. Show employees what opportunities lie within the bank.

    U.S. Bank2018-02-12
  3. „CSM”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Customer Service Manager in Cincinnati, OH
    Empfiehlt nicht
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe für mehr als ein Jahr bei U.S. Bank gearbeitet (Vollzeit)

    Pros

    Great incentive plans, and tuition reimbursement

    Kontras

    Focus on primarily on sales

    U.S. Bank2017-10-24
  4. Hilfreich (5)

    „Customer Service Manager”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Customer Service Manager in Mundelein, IL
    Empfiehlt nicht
    Negative Prognose
    Stimmt gegen Geschäftsführer

    Ich habe für mehr als 8 Jahre bei U.S. Bank gearbeitet (Vollzeit)

    Pros

    Just a big name in a market and that's about it. Don't fall for it.

    Kontras

    At branch, district & region level they run banks the way they want. They discriminate. They have favorable rules for BM. BM can get away with unethical practices & employees who are ethical they find a reason to get rid of them.

    Rat an das Management

    Local management needs to stop playing favoritism & stop setting people up and don't fire them wrongfully. HR does what dm and rm asks, they don't listen to employees. They all are in together when they want to replace employees when employees become expensive.

    U.S. Bank2017-08-04

    Reaktion von U.S. Bank

    August 7, 2017Social Media Manager

    Hello. Your review regarding unethical behavior is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will promptly conduct an investigation if appropriate. Thank you.

  5. „Excellent employer”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Customer Service Manager 
    Empfiehlt
    Positive Prognose

    Ich arbeite seit mehr als 3 Jahren bei U.S. Bank (Vollzeit)

    Pros

    treats employees with dignity and respect; excellent, responsible corporate culture, especially for a bank

    Kontras

    hours can be a little draining, especially in retail; constant push for more and more

    Rat an das Management

    Keep being the top leaders in the industry

    U.S. Bank2015-10-28
  6. „Customer Service Manager”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Ehem. Mitarbeiter - Customer Service Manager, Personal Banker & Universal Banker in Phoenix, AZ
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe weniger als ein Jahr bei U.S. Bank als Vollzeit gearbeitet

    Pros

    Great place to learn the industry before going somewhere better.

    Kontras

    When you apply they tell you 40hours a week average for salary employees. This is even on the job description for applicants. However, once hired they tell you minimum expectation for salary employees is 50hours a week no exceptions. This was corporate culture as I worked for US Bank in three different states. Additionally, micro management transcends the organization.

    Rat an das Management

    Treat your people better and turnover will slow down

    U.S. Bank2015-05-14
  7. „If you work hard, you are given glorious stories of moving up.”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Customer Service Manager in Denver, CO
    Empfiehlt nicht
    Neutrale Prognose
    Keine Meinung zum Geschäftsführer

    Ich habe für mehr als 8 Jahre bei U.S. Bank gearbeitet ()

    Pros

    I loved the feeling of working as a team to accomplish one simple goal. We really came together after our robberies. The vacation time is nice, but with a high turn around for employees you may not get your first choice at a time to take it.

    Kontras

    The upper management has no notification of your accomplishments. They are only made aware of the mistakes you make.

    Rat an das Management

    Quit dangling the growth in front of others. That is only a ploy to get you to work at a salary for for more hours than you were at the hourly rate.

    U.S. Bank2015-03-03
  8. Hilfreich (3)

    „Customer Service Manager”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Customer Service Manager in Saint Paul, MN
    Neutrale Prognose
    Keine Meinung zum Geschäftsführer

    Ich arbeite seit mehr als 5 Jahren bei U.S. Bank (Vollzeit)

    Pros

    Stable company with long future of success and CEO leadership

    Kontras

    Standard salary is set no matter how many hours worked. Normally a standard for role in industry, but taking the mandatory open to close 6:30 am till 6:30 pm and every other weekend, value of pay is not in line with hours worked. 60 plus hours every week leaves little time for rest and recuperating for the next Monday. Value of myself as employees cut by 40% in regards to actual pay.

    Rat an das Management

    Have interviewed at 2 other competitor banks in last 6 months. Pay offered was considerably and substantially more for my family. Have held off resigning in hope of incentive pay increasing to offset duties and expectations. This week realized my value to your company is not a priority and am done with being taken advantage of. Have missed so many family events and new baby milestones for nothing. Coming to work... everyday and giving all of yourself used to feel good, now just more added to expectations and responsibilities with incentive not achievable makes us as employees feel unvalued and not appreciated. Contacting most recent bank that made offer. Respect your employees more with competitive pay and benefits. Make it worthwhile to work hard for you and your shareholders.

    Mehr anzeigen
    U.S. Bank2014-07-02
  9. Hilfreich (2)

    „The good the bad and the ugly”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Customer Service Manager in Minneapolis, MN
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als 5 Jahren bei U.S. Bank (Vollzeit)

    Pros

    Great products, Free veteran checking accounts. Easy to use online banking. All products have very nice easy to read bank statements. US Bank does great charity work, has great systems so everyone working there can be on the same page.

    Kontras

    Over the last 8 years the bank has gone from, a bank that values customers and employees to a bank that wants to prove to its stock holders that they will keep getting paid. The bank has done great in this poor economy. it seems it's focus is to keep up that performance rather than value its long term loyal employees and customers. It has become what have you done for me lately and it doesn't matter that you have... worked there 20+ years.

    Mehr anzeigen

    Rat an das Management

    The trickle down approach doesn't work. The word being passed down becomes more and more altered once it gets to the branches. A senior level manager will says "uncover those needs and sell the benefits. Don't be unethical and sell a product that a client doesn't need." Well the branch manager is under a ton of stress to prove that he/she is trying to sell products. So they will micro manage his employees and... berate them for not making sales, the BM's don't really care about ethics. So as an employee your are given the good cop bad cop routine and if you want your job you better be selling. You tell me how that creates an ethical sales force? Plus you don't pay enough for that amount of stress. Banking used to be a way to take care of your community. A focal point where the community did it's business. US Bank was offering that back in 2006. Great products, great people and the customer was always right. Now they are becoming Wells Fargo, sell sell sell transaction transaction transaction. That isn't banking.

    Mehr anzeigen
    U.S. Bank2014-02-28
  10. Hilfreich (1)

    „Great Philosophy, Poor Execution”

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    • Work-Life-Balance
    • Kultur & Werte
    • Karriere­chancen
    • Vergütung und Zusatzleistungen
    • Führungs­ebene
    Akt. Mitarbeiter - Customer Service Manager in Seattle, WA
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite seit mehr als 3 Jahren bei U.S. Bank (Vollzeit)

    Pros

    Culture of Customer Service, very traditional bank. Friendly Branch employees. Many different business lines outside of traditional branch banking in which to pursue career aspirations.

    Kontras

    horribly outdated systems, conservative lending policies, substandard health benefits, rigid and inflexible, unwilling to change and adapt, behind the times. Middle management is more focused on buzzwords and conference calls than development and results.

    U.S. Bank2014-02-28
32 Bewertungen gefunden