Arbeitgeberbewertungen für REI | Glassdoor.de

Bewertungen für REI

Aktualisiert am 10. August 2018
1.364 Bewertungen

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REI President and CEO Jerry Stritzke
Jerry Stritzke
566 Bewertungen

1.364 Mitarbeiter-Bewertungen

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  1. Hilfreich (2)

    „Good company, boring job, no future for the masses”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Specialist
    Ehem. Mitarbeiter - Sales Specialist
    Empfiehlt nicht
    Neutrale Prognose
    Negativ Geschäftsführer

    Ich habe in Teilzeit bei REI gearbeitet (mehr als ein Jahr)

    Pros

    Most of your coworkers will appreciate and respect the outdoors and believe in the company mission. You will get great discounts and plenty of product knowledge so you'll always have the newest and best gear. Management is good about honoring time off requests so you can get out there and enjoy the lifestyle you are "selling." The work environment is casual. Coworkers will genuinely work together to provide good customer service making customers happy. It's rewarding to help people get outside.

    Kontras

    Most employees are part-time (10-15 hours per week) which is great if you aren't actually trying to pay any bills. Very few people work anything close to full-time.

    It's basically a dead-end job. Management positions are supposedly awesome, but the reality of working your way up the ladder is slim to none. Management positions get eliminated, and the people in management positions never leave.

    Turnover is high among sales specialists. Well, it is retail after all, but there is a lot of frustration at the bottom. Everyone is trying hard to impress the managers because they all want to be a candidate for a management position themselves whenever one becomes a available. At my store, there was a lot of two-faced back stabbing going on. It was kind of like high school all over again but with less acne and at least you could hide in the sleeping bags for a while.

    Selling memberships seems to be the only metric for measuring success, and trying to sell them is painful to say the least. Most customers already have a membership. The people who don't, generally don't want one. I could up sell anything, but memberships weren't good for me. If you do want to work your way up, be sure to perfect your membership sales pitch and get ready for irritated shoppers... especially when you are the third or fourth sales specialist to say the "M" word. Good luck.

    Rat an das Management

    Memberships are important, of course. But be sure to reward knowledgable, hard-working, and customer-focused employees as well.


  2. Hilfreich (1)

    „Keeping up with business trends but masquerading as a Retail Cooperative.”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Retail Sales Manager
    Ehem. Mitarbeiter - Retail Sales Manager
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe in Vollzeit bei REI gearbeitet (Über 5 Jahre)

    Pros

    Employees are quality and provide great working environment.
    Company culture is inclusive and progressive. They try to do the right thing.
    Pay is adequate there is a lot of talk about work life balance.
    Selling environment is not pressured. Customer needs come first
    Strong employee personal relationships and connectedness regarding outdoor adventure and fun.

    Kontras

    There is flux at the corporate levels of retail and it trickles down to the stores upsetting the flow at the store management/employee level.
    Employees /managers with time on the books are identified as not agile, not flexible, less creative with solutions and less cooperative. Managers are retained based on how they perform in the “new agile, we’re competing with Amazon” environment. Experience is seen as inflexibility and young managers who often have significantly less EI and sense of the needs of the employee teams and customer service are promoted past older managers who have stronger relationships and are more likely to be servant leaders. There are periodic clean outs of store managers with years of service. No explanation is given and they are replaced by less experienced and significantly less expensive short time managers.
    The culture presents as employee centered but just like every business it is fairly ruthless in terms of coaching and documenting. Employees MUST pay attention to coaching and respond. There are no second chances.
    Sales associate pay is fairly retail standard. Mostly start at minimum wage but the pay coupled with inconsistent hours makes getting a second job very difficult. If you are indolent, unfocused or not customer centered your hours will diminish until you leave on your own. On the positive side, good employees are rewarded with more hours.

    Rat an das Management

    Be consistent in responses to employees and customers.
    Communicate the new environment and expectations without the old shade of how heartfelt the company is. An accurate perception of REI as a business and not as a sweet old fashioned co-op is imperative to keeping employees engaged and informed.

  3. „Values and Community”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Retail Sales Associate
    Akt. Mitarbeiter - Retail Sales Associate
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Teilzeit bei REI (Weniger als ein Jahr)

    Pros

    Pretty awesome place to work, everyone values the principles of the business and enjoys the work. The company treats you quite well and gives flexibility to each employee. You can tell the workers at the store were chosen for a reason to be there. Employees are smart and thoughtful, there is a sense of community+teamwork amongst coworkers, pretty awesome!

    Kontras

    Some customers can be demanding in the strangest ways... We are selling high priced products to individuals and there can be a sense of entitlement when customers come in. Example:Woman came in the other day asking to do a return "i dont have a receipt for my items and I got them 4 months ago...oh also they were a gift so its not even under my membership" she demanded a refund for the items... in cash, she was a member however.

    On REI's actual part only issue I have personally had is the systems are sometimes strange and could be updated for the Retail Environment which would add to faster processes and a seamless customer experience and employee experience as well.

    Also its Retail so Full Time does not really exist in that environment anymore, it's an amazing second job but if you want something fulltime you will have to commit to the company or really have an interest in Outdoor Activities (Which is not really a bad thing I think you should be dedicated if you want to move up, you can tell other employees who are full time really live and breathe the lifestyle which is pretty awesome actually you can learn a lot from them)

    Rat an das Management

    Maybe update some systems, Not sure about other stores but at mine we dont take Apple Pay(customers get really annoyed by this), Ordering products online can be a long process sometimes. Other than that REI is good stuff


  4. „Customer Service Specialist”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Customer Service Representative in Lawrenceville, NJ (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Customer Service Representative in Lawrenceville, NJ (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Teilzeit bei REI (mehr als ein Jahr)

    Pros

    Great Management
    Fun Coworkers
    Flexible Scheduling
    ProDeals

    Kontras

    Some shifts are inconvenient (evenings and weekends)
    Surrender some weekends and holidays

    Rat an das Management

    If you are not willing to work all the holidays don't have your subordinates work multiple holidays in a row.


  5. „Sales Associate”

    StarStarStarStarStar
    • Karrieremöglichkeiten
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter

    Ich arbeite in Teilzeit bei REI

    Pros

    Fun environment and supportive team.

    Kontras

    Scheduling, outdated technology, inconvenient location.


  6. „REI”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Sales Associate in Carle Place, NY (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Sales Associate in Carle Place, NY (Vereinigte Staaten von Amerika)
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Teilzeit bei REI (Über 3 Jahre)

    Pros

    REI is a great company to work for.

    Kontras

    There are no downsides, It's a great environment.


  7. „Good Company”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Akt. Mitarbeiter - Anonymer Mitarbeiter
    Empfiehlt
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Teilzeit bei REI (Über 3 Jahre)

    Pros

    Fast paced, Nice Customers, Good Discounts

    Kontras

    Management can be tricky. They don't follow up with you, you must go to them.

    Rat an das Management

    Follow up with your employees more often.

  8. Hilfreich (1)

    „Was a great place to work for a part-time job”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Ehem. Mitarbeiter - Sales Associate
    Ehem. Mitarbeiter - Sales Associate
    Empfiehlt
    Positive Prognose
    Befürwortet Geschäftsführer

    Ich habe in Teilzeit bei REI gearbeitet (mehr als ein Jahr)

    Pros

    Honestly, outfitting those customers who were planning big trips was awesome. I worked in GA, so we frequently had people coming in who were going to hike the AT (or at least big sections). It was rewarding to have them come back and tell me how much they loved the gear I outfitted them with. I never felt any pressure to force people into a more expensive pack or tent, if they didn't need it. Generally the focus was on making sure people had the right gear so their outdoor experience was good.

    I liked getting regular pay raises, and I was glad that my hard work was appreciated with an unexpected pay raise once.

    Really fun people to work with (for the most part).

    Lots of my original group went on to become managers (I can count at least five). I know of one that became a manager at a flagship store, which really speaks to the room for mobility in the company.

    Health insurance is apparently very good, although I never had it.

    Employee discount was fantastic.

    Kontras

    No surprise that some customers were jerks.

    When I first started, there was this weird competition to sell memberships (there was a chart that had everyone's membership sales for the month). This was a big metric of our performance, and I know for a fact that one employee who occasionally worked in the back office was "stealing" memberships from other people to boost their numbers.

    Rat an das Management

    I'm in no position to give advice now, but try not to be overbearing and tell people how to do the simple jobs too much. Particularly this is directed at sales leads.

    When I left, I was happy that wages were increasing for employees in areas with higher costs of living and that the membership thing became way less competitive (it's not fun)!


  9. Hilfreich (1)

    „Store managers”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Store Manager in Denver, CO (Vereinigte Staaten von Amerika)
    Akt. Mitarbeiter - Store Manager in Denver, CO (Vereinigte Staaten von Amerika)
    Empfiehlt
    Neutrale Prognose
    Keine Meinung zu Geschäftsführer

    Ich arbeite in Vollzeit bei REI (Über 10 Jahre)

    Pros

    Great team members who work hard
    Profit sharing
    Good health benefits

    Kontras

    It’s retail and you will eventually get beat down by the pace, lack of payroll and demanding customers
    Lately vision and communication from leadership seems to be lacking


  10. Hilfreich (1)

    „Inconsistent working environment”

    StarStarStarStarStar
    • Work-Life-Balance
    • Kultur & Werte
    • Karrieremöglichkeiten
    • Vergütung & Zusatzleistungen
    • Führungsebene
    Akt. Mitarbeiter - Retail Sales Manager
    Akt. Mitarbeiter - Retail Sales Manager
    Empfiehlt
    Neutrale Prognose
    Befürwortet Geschäftsführer

    Ich arbeite in Vollzeit bei REI (Über 5 Jahre)

    Pros

    - Many of the employees are stellar! They live and breath for the co-op and the customers who spend there money with us.
    - The pro-deals are pretty awesome (you may need a second job to support your pro-deal fund.)
    - The company’s 401k is absolutely incredible! They don’t match, instead they just put in. The most I’ve seen them contribute was almost 14% which is really insane.
    - Insurance is alright, something I like is they offer the same two plans for ALL employees regardless of your position in the company. More info can be found on google with you type in ‘REI for your benefit’
    - Vacation is pretty average from what I’ve read, it all depends on how long you’ve worked for the company and if your full time or part time.
    - I’m a fan of our CEO and his get it done attitude, I just wished it translated down to the retail level..

    Kontras

    - Work life balance really isn’t a thing... as I’m sure as most companies do REI has different pay bands for different areas. Some of these pay bands seem to do a pretty good job at supporting folks and making it so they don’t have to work another job (depending on your position.) Others not so much.. basically even in a management position expect to need to work another PT job if you are the sole/main provider of your family. The thing that gets me most about this is REI promotes and encourages its staff to go outside and adventure in your own way - promoting a work life balance. However seeing as most employees need to have another job (including myself) just to make basic ends meet (food, shelter, transportation, phone and that’s pretty much it..) vacation time and days off are used to work more, not get out and adventure. If REI really wants to promote a work life balance the need to again reevaluate there pay structure seeing how so many companies are starting 2-3$ higher than our starting pay. Or stop promoting the balance.
    - There is a lack of ownership with some (my) of the Store Managers that is rather frustrating, I don’t understand how they get away with some of the things that happen. I’ve often spoken with HR regarding something and 95% of the time I feel as if they do little to nothing rather than help work mediate the issue. I’ve certainly learned a lot in particular to thing I could/should be doing differently but I have yet to see any changes from my supervisor.
    - Smaller stores seem to get the short end of the stick when it comes to payroll. When our payroll is ‘tight’ it is really tight especially when you see a rush of some kind. This often leads to employees feeling overworked and undervalued. In contrast I’ve visited larger stores who seem to always have staff hanging out chatting with each other (I know they have there rushes too) or having the luxury of spending ample time with a single
    customer rather than multitasking with 4+ customers.
    - I used to think REI provided a great learning environment for those wanting to grow within the company. Some store managers may be good at this, but I’ve seen my Store Manager change multiple peoples minds due to the way they execute things/manage conflict and ultimately making it so someone who wanted to grow within the company left the co-op to pursue other ventures. As someone who once was impassioned about growing with REI (as were one of my peers) neither of us have any desire to progress while under our current store manager. You’d think this might be a wake up call to someone hire up...
    - There is really no gear repair for REI branded items, so if you have a piece of REI branded gear needing to be fixed, your pretty much out of luck. This does not instill much confidence in the REI brand seeing as rather than sending it in to get fixed your kinda out of luck which seems to be incredibly unsustainable and not great for the environment. We should have something like Patagonia where we can send product in for customers to get repaired at the cost of shipping one way.

    Rat an das Management

    - The retail locations are often some of the co-ops biggest fans, find ways to celebrate our wins and help our opportunities become successes. Even if that means removing people out of leadership positions who are not leading or have not exhibited an example of leadership. This has been done at higher levels, it’s time it’s applied to the retail levels starting with some underperforming Store Managers. From what I understand you have quite the group of talent wanted to get to the next level, don’t satisfy for something that is sub par, look for and attempt greatness!!
    - I would be interested to see what it’s like to have a minimum number of bodies scheduled rather than a minimum number in payroll. So rather than saying during the lean times your min payroll is X, saying the minimum amount of staff on the floors and CS is X so saying this is what your store needs to function at a min staffing wise.
    - See the comment above about REI branded items and a way to repair them.


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